We had a fantastic time visiting Japan. It was an unforgettable experience visiting the country. The cruise itself was alright but not the best we have experienced in the past with Holland America.
Embarkation
5 out of 5
Very easy to go through their process to board the ship.
Ship experiences
Food and Dining
3 out of 5
It took almost 2 hours to get through a meal at the main dining room! The Pinnacle Grill was good but they now charge $19 for the lobster which they did not do last year. The Lido Market had more varieties of food to choose from so we ate there more that the main dining room. We had the drink package which covers up to $11 a drink. The Pina Colada drink cost is $11.50 so it cost $.59 (18% service charge) each time it was ordered. Did not have that problem last year's cruise. We were charged an additional $10 each for every bus tour taken in Japan through the cruise line because which is another example of Holland America nickel and diming the passengers!
Onboard Activities
4 out of 5
Used the gym and happy with the equipment.
Entertainment
3 out of 5
The entertainment was not the best we have seen on Holland America or other cruise lines. The dancers and singers were good but the guest comedians and magicians were bad!
Service and Staff
5 out of 5
The ship's personnel was excellent! The waiters, bartenders, and room stewards were the best - friendly, polite, remembered guest names, etc.
Ship Quality
4 out of 5
The Westerdam is hopefully scheduled for dry dock this year. The ship is beautiful but the cabins need new carpets, updated bathrooms, etc.
Cabin / Stateroom
3 out of 5
The balcony door needed fixed which was reported on our first day by our room steward. It did not get fixed until 2 days before the cruise was over! The heating/air conditioning system never did get fixed. The bath sink was old looking and needs to be replaced. The size of the room is fine and the bed was comfortable. There is plenty of storage in the cabinets and closets.
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4 Comments
Gwbigdog 17 days ago
javawoody 18 days ago
cruising2004 18 days ago
HeavySeas 18 days ago