Alaska is beautiful, however, I would never travel with Holland America or any of their ships again. Ships dirty, staff rude, and for what it cost was a total waste of our money. Extremely disappointed.
Embarkation
5 out of 5
Ship experiences
Food and Dining
1 out of 5
Staff were impatient. Food was definitely NOT up to our expectations based on other cruises that we've taken.
Onboard Activities
2 out of 5
We were unable to partake in the limited on ship activities due to the fact we got sick. My husband got sick and was bed fast the last four days of our cruise, and I was sick the last three days. My brother who was on the cruise as well was sick and in bed five days of the cruise. Ship was dirty. Walking down the main staircase, our hands got black on the railing and we were so shocked. We immediately cleaned them and sanitized them, but it made us sick to our stomach.
Entertainment
2 out of 5
If you like that kind of music.
Service and Staff
2 out of 5
They all had an attitude which made you feel like you were bothering them. I was waiting for ice cream, and the employee totally ignored me. Once of the bosses had to come over and remind him he had a guest to wait on. If you stood in line, which was a buffet, you had to wait until they gave you what you wanted. I wanted a sandwich, and they put two thin pieces of turkey on it, and I had to ask them several times to put more on it. You basically were begging for the food. Terrible, terrible experience.
Ship Quality
1 out of 5
FILTHY SHIP!!! Everywhere you touched it was dirty. Floor tiles were raised in the public bathrooms which caused a tripping hazard.
Cabin / Stateroom
4 out of 5
Could have been cleaner. Dirt in corners of the bathroom floor, hair in the tub from a prior guest
Ship tip
Will never travel Holland American or on the Westerdam ever again!
Just glad to get off the ship. We paid to stay an extra day in Vancouver in hopes to be able to tour the town, but we were too sick from the cruise ship to do anything but go to bed.
Somebody brought that illness on the ship. Inoculation period is often a few days. If your party was sick five of the seven days you were very likely infected before you boarded. Not your fault I'm sure but definitely not the ship's.
I am very surprised at this review. We were on the Nieuw Amsterdam, Holland America, in March 2018. Loved it. Ship is beautiful, cabin steward always greeted us by name when he saw us and asked how our day was at the different ports. Cabin always spotless. Food incredible. Best hamburgers ever at the Dive-in, even better than Guy's Burgers. Even the buffet was delicious and we don't usually like buffets. They had the most friendly helpful staff there. It was wonderful.
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