poor guest service

Westerdam Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

2.0 out of 5
Verified Review
7 Night Alaskan Explorer With Glacier Bay (Seattle Roundtrip)
Sail Date: May 30, 2015
Ship: Westerdam
Cabin Type: Balcony
Cabin Number: 6040
Traveled As: Couple
Reviewed: 2 years ago

upon arriving to our state room we were immediately overcome with the most pungent paint I had ever experienced. I immediately had a migraine headache that stayed with me for over 3 days, limiting what I wanted to do  together with my wife on our 35th anniversary.

 

Why the maintenance  was not done prior to 1000 guests arriving  I don't understand!

Your little sorry gift of 3 day old strawberry's was not sincere but rather a jester that was just done. I would really have to evaluate if I would spend my hard earned money with your services.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
5 out of 5
5 out of 5
5 out of 5
1 out of 5
I think this was just a throw in stop
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