Staffs need to be trained better

Item: Westerdam
Rating: 3
Author: EdwadK

Westerdam Cruise Review to Alaska - Inside Passage

EdwadK

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 7

Overall rating:

3 out of 5

Verified Review

7 Night Alaskan Explorer (Seattle Roundtrip)

Sail date: June 04, 2011

Ship: Westerdam

Cabin type: Inside

Traveled as: Family (older children)

Reviewed: 13 years ago

Review summary

Compare to other HAL ships I took, Westerdam's staffs are not as friendly. I think that's a management problem. The Lido deck often have long lines of people waiting for food. I thought you suppose to serve yourself, but that's not the case most of the time.

Ship experiences

Food and Dining

3 out of 5

Lido deck has problem. The normal dinner room is better but staff is not as friendly as other HAL ships.

Entertainment

3 out of 5

The movie theater layout is not good. The time for movie often conflict with dinner time (6:00PM - 8:00PM) so it seems they do not emphasize the movie on the shipl

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Their staffs should definitely be trained better and be more friendly and alert to customer needs.

Ship Quality

3 out of 5

Westerdam has 4 Elevator in the mid ship area that has view. That's a cool feature.

Cabin / Stateroom

5 out of 5

Ports of call

Sitka, Alaska

5 out of 5

Sikta is a small town. I talked to a local and he recommened me to visit the Nature History Park at the east side of town by 20 mins walk. There's totem poles and beautiful trails in the wood. That was a wonderful place you should not miss.

Thumbs Up 0

Don't Miss: Nature History Park

Ketchikan, Alaska

5 out of 5

Ketchikan is a good place to catch king Salmon in the summer. I went with this ship: http://www.avidanglercharters.com. The captain Larry Wiseman is very pleasant.

Thumbs Up 0

Juneau, Alaska

5 out of 5

Go visit http://www.alaskazip.com to book your next zip line experience at Juneau, Alaska. It's a wonderful experience.

Thumbs Up 0

Victoria, British Columbia

5 out of 5

Don't Miss: Butchart Garden

Pros: Elevator with View

Cons: Movie Theater