Staffs need to be trained better

Westerdam Cruise Review to Alaska - Inside Passage

Experience: 4-6 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3 out of 5
Verified Review
7 Night Alaskan Explorer (Seattle Roundtrip)
Sail Date: June 04, 2011
Ship: Westerdam
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 6 years ago

Compare to other HAL ships I took, Westerdam's staffs are not as friendly. I think that's a management problem. The Lido deck often have long lines of people waiting for food. I thought you suppose to serve yourself, but that's not the case most of the time.

Food and Dining

3 out of 5
Lido deck has problem. The normal dinner room is better but staff is not as friendly as other HAL ships.


3 out of 5
The movie theater layout is not good. The time for movie often conflict with dinner time (6:00PM - 8:00PM) so it seems they do not emphasize the movie on the shipl

Children's Programs

5 out of 5

Service and Staff

1 out of 5
Their staffs should definitely be trained better and be more friendly and alert to customer needs.

Ship Quality

3 out of 5
Westerdam has 4 Elevator in the mid ship area that has view. That's a cool feature.

Cabin / Stateroom

5 out of 5
5 out of 5
Sikta is a small town. I talked to a local and he recommened me to visit the Nature History Park at the east side of town by 20 mins walk. There's totem poles and beautiful trails in the wood. That was a wonderful place you should not miss.
Don't Miss: Nature History Park
5 out of 5
Ketchikan is a good place to catch king Salmon in the summer. I went with this ship: The captain Larry Wiseman is very pleasant.
5 out of 5
Go visit to book your next zip line experience at Juneau, Alaska. It's a wonderful experience.
5 out of 5

Don't Miss: Butchart Garden

Pros: Elevator with View

Cons: Movie Theater

Recommends Westerdam? No.

Was this review helpful? 1

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top