Westerdam Cruise Review to Alaska - Inside Passage

Deck Hand

7+ cruises


Helpful Vote

3 out of 5

There are room to improve

Sail Date: June 04, 2011

Reviewed: 5 years ago

Traveled As: Family w/older children

Room Type: Inside

Westerdam Lido deck definitely has problem. You suppose to self serve, but that's not the case mostly. Customers often wait in long line for their food. Sometime it is difficult to find a place to sit. Sometime they can be out of utencil even though it is not busy. One time, I sit with my wife at a desk, there's no clean utencil on the table, or any tables as far as we can see. The bus boy came to ask if we need anything to drink, but don't bother with the fact that we don't have utencil to use. We ask one of the work for utencil and it took him 5 minutes to produce a set. The manager was busy with changing music and not bother with the fact that customers don't have utencil for the whole section. I think they have a management problem at Lido deck.

Pros: Juneau Shore Excursion

Cons: Lido Deck

Recommends Westerdam? No.

Service and Staff
Compare to other HAL ships we took, Westerdam's staff is not as alerted and friendly as other ships.
The movie theater is at a multi-purpose Queen's lounge. The layout is not ideal and many poles block view. The movie schedule is not as good (like 6:00PM - 8:00P while people is eating).
Ship Quality
Food and Dining
Cabin / Stateroom
Children's Programs
Victoria, British Columbia

Don't Miss: Butchart Garden is wonderful and you must go see it.
Juneau, Alaska
The helicopter tour was spectecular. The zipline was also fun.
Ketchikan, Alaska
We spent time fishing there and actually caught a 16 lbs King Salmon.
Sitka, Alaska
The Natural History Park at the east end of town is wonderful and you must go see. You can actually walked there in 20 mins.

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