Such a disappointment, one problem after another
Voyager of the Seas Cruise Review to Caribbean - Southern
Contributor Level:
Deck Hand
Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 16
9 Night Southern Caribbean (San Juan Roundtrip)
Sail date: January 06, 2023
Ship: Voyager of the Seas
Traveled as: Singles/Friends
Reviewed: 1 year ago
Review summary
This was my first cruise, and it certainly is my last with Royal Caribbean. Never again!!! 1. They screwed up our pre-registration for 6pm dining table for 2. Instead they had us listed as a group table. We said no, we had registered for table for 2. So then every evening we had to wait til 6:20 to take a "no show" table. So we were treated as a walkin, never the same table, never the same waiters. 2. Our stateroom attendant, when picking up used bath towels, not only took the used towels from the bathroom, but also took one of our personal towels we had out in our room. 3. On a shore excursions I took with me a small pocket knife so we could buy some local fresh fruit ashore, and be able to cut it up as a snack. When reboarding the ship, I was pulled aside by security which proceeded to take my knife . I pointed out that it was far less than the 4" blade length restriction. It was highly embarrassing to be held out by security, with all the other people going by seeing me being held by security. After demanding a manager and challenging security for confiscating my pocket knife, and questioning how they could justify confiscating my knife when I was in full compliance with Royal's rules, they finally gave me back my knife and let me go from security. How humiliating. The security manager told me it was obvious I knew the RC rules, and he would work with his staff to better inform them. 4. At the end of the cruise and leaving the ship, within 5 minutes of retrieving my luggage I saw they had damaged my suitcase. This was a new hard sided suitcase bought specifically for the cruise. They put a 10" crack in the side, apparently from mishandling it. I had just passed through security so I could not get back to cruise personnel. So that very moment I phoned Royal Caribbean. Because I had passed through security I was not allowed to get a "Personal Property Damage" form, and without that form, they stated the full compensation they could offer me was $50. That was a brand new $199. suitcase. Why would I ever again go Royal Caribbean. So sad this was my experience with them as my first cruise. I had high expectations of Royal Caribbean, but instead this was a very disappointing experience. Never again.Embarkation
Ship experiences
Food and Dining
Royal Caribbean screwed up our pre-registration for 6pm My Time dining table for 2. Instead they had us listed as a group table. We said no, we had registered for table for 2. So then every evening we had to wait til 6:20 to take a "no show" table. So we were treated as a walkin, never the same table, never the same waiters.
Onboard Activities
Entertainment
Children's Programs
Service and Staff
They screwed up our pre-registration for 6pm dining table for 2. Instead they had us listed as a group table. We said no, we had registered for table for 2. So then every evening we had to wait til 6:20 to take a "no show" table. So we were treated as a walkin, never the same table, never the same waiters.
Our stateroom attendant, when picking up used bath towels, not only took the used towels from the bathroom, but also took one of our personal towels we had out in our room.
3. On a shore excursions I took with me a small pocket knife so we could buy some local fresh fruit ashore, and be able to cut it up as a snack. When reboarding the ship, I was pulled aside by security which proceeded to take my knife . I pointed out that it was far less than the 4" blade length restriction. It was highly embarrassing to be held out by security, with all the other people going by seeing me being held by security. After demanding a manager and challenging security for confiscating my pocket knife, and questioning how they could justify confiscating my knife when I was in full compliance with Royal's rules, they finally gave me back my knife and let me go from security. How humiliating. The security manager told me it was obvious I knew the RC rules, and he would work with his staff to better inform them.
Ship Quality
Cabin / Stateroom
Small cabin, was sufficient
Ship tip
You'd have a better experience in any other cruiseline
Thumbs up
0
Ports of call
Disembarkation
At the end of the cruise and leaving the ship, within 5 minutes of retrieving my luggage I saw they had damaged my suitcase. This was a new hard sided suitcase bought specifically for the cruise. They put a 10" crack in the side, apparently from mishandling it. I had just passed through security so I could not get back to cruise personnel. So that very moment I phoned Royal Caribbean. Because I had passed through security I was not allowed to get a "Personal Property Damage" form, and without that form, they stated the full compensation they could offer me was $50. That was a brand new $199. suitcase.
9 Comments
Ladytopaz 1 year ago
I'm surprised they didn't tell you that for MDR seating you are always paired with other couples. This is for you to get to know other guests. Table for 2 when it is clearly set up for groups? And from the sound of it, no one could have made you happy no matter what. Times like these, I feel sorry for the staff