Booking nightmare with , over 11 hours on the phone

Item: Vision of the Seas
Rating: 4.6
Author: wiskurkeith

Vision of the Seas Cruise Review to Caribbean - Southern

wiskurkeith

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 11

Overall rating:

4.6 out of 5

Verified Review

10 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 17, 2023

Ship: Vision of the Seas

Cabin number: 3051

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Booking was a horrible experience. You have to be 21 years ago to room by yourself. allowed us to put 2, 20 year olds in a room together. Royal threatened to cancel us, over 11 hours on phone, plus 1hr at Royal boarding counter.

Embarkation

1 out of 5

Not allowed to board, still had our info scrambled. Took over an hour at Royals counter to fix.

Ship experiences

Food and Dining

5 out of 5

Food was excellent

Onboard Activities

5 out of 5

Entertainment

5 out of 5

We enjoyed as many as we could see

Children's Programs

5 out of 5

Kids found things to do

Service and Staff

5 out of 5

Good

Ship Quality

5 out of 5

Clean

Cabin / Stateroom

5 out of 5

Standard cruise ship cabin

Ship tip

Book directly with Royal

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Labadee (Cruise Line Private Island)

3 out of 5

Local vendors are aggressive

Thumbs Up 0

San Juan, Puerto Rico

5 out of 5

Philipsburg, St. Maarten

5 out of 5

Basseterre, St. Kitts

5 out of 5

Castries, St. Lucia

3 out of 5

St. John's, Antigua

5 out of 5

Disembarkation

5 out of 5

Royal has made this easier

13 Comments

bigval109 1 year ago

I always use a travel agent for all my sailings. Ms Katie from Priceline has served me well with my 20+ bookings! I always try to have something to look forward to!

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Shan344 1 year ago

I’ll be on Vision in 62 days and other than embarking, it sounds like you enjoyed it. I’ve only been on one other cruise, Oct last year on Oasis, so I’m hoping the smaller ship isn’t a disappointment.

Thumbs Up 1

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margesu 1 year ago

Glad things worked out.

Thumbs Up 0

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javawoody 1 year ago

Appreciate the review

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ahawk20 1 year ago

Interesting. Different cruise line and back in 2011, husband and I had a room and connecting to it was my daughter and her friends room, two 18yo high school graduates. Never questioned. Rules can change.

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AuntPinkie 1 year ago

Appreciate your details. Glad you enjoyed your cruise once you got everything settled for boarding!

Thumbs Up 1

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Gwbigdog 1 year ago

Oops

Thumbs Up 1

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Flcruisepro 1 year ago

Glad you got it to work out in the end. Hopefully you still enjoyed the cruise after working out the boarding.

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karlgrgurich 1 year ago

Sorry for your experience. While I agree research is important, so is the proper management of a company. If I’m reading this correctly, sounds like the cruise line initially allowed the 20 year olds in their own cabin, and you tried to correct it, with difficulty. A booking shouldn’t go thru if it’s incorrect…Glad it was sorted out in the end.

Thumbs Up 2

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Mmjay 1 year ago

Sorry about the booking issues, but glad that you otherwise had a good cruise. Thanks for the review.

Thumbs Up 2

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DiegodaMonkey 1 year ago

Research research and ask questions…everyone assumes everything in this day and age.

Thumbs Up 2

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lincoln 1 year ago

Thanks for sharing your experience. Sorry for the booking issues.

Thumbs Up 2

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Ship2Shora 1 year ago

Thanks for the review

Thumbs Up 1

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