Sun Princess Cruise Reviews - Reviews

We had the first two cruises cancelled. We were originally booked for 40 nights but have only done 20 nights. In some ways I am rather glad. The ship itself is very different to other Princess vessels and I can’t make my mind up if that’s good or bad. We have sailed over 100 cruises with Princess for context. The food in the Signature Restaurant was absolutely excellent and the service was impeccable, as it has been in all areas we have been in. I am mildly disappointed with our Sky Suite, it just doesn’t compare to the Sky Suites on Royal class ships, the balcony is rather small and the living area feels rather small and cramped in comparison. The design is sleek and is a nice cabin but it doesn’t live up to its predecessor. The ship is very modern overall and has a completely different feel. I am not overly keen on the piazza, it is quite soulless really and has been turned into a bit of a nightclub, the huge screen also does not help. I am also not impressed that Princess has chosen to add the ‘Park 19’ concept, it just doesn’t belong on a Princess ship. Overall, she does have the potential to be a great ship with some areas being absolutely amazing (Crooners and Signature Sun Deck). I have booked a number of B2Bs on Star Princess’ inaugural season but we are weighing it up now. I think that Princess needs to tweak a few things. We have had a good time overall though.

Would never go on a boat for first time. Wish we knew. Horrible food, the boat constantly rocked more than any other boat I have been on for being how big it is. There were no trash cans in the boat and the restrooms were hidden. There was no entertainment and to get a seat in the piazza you had to wait around for forever to save a seat or fight the crowd. It wasn’t worth the fight after the 3rd day when the shoes or music was not great. We should have gotten more credit or free things being the first sailers. Would not recommend this cruise ship to anyone.

Sun Princess has the potential to be a great ship once it gets all venues up and running. If you need a basic cruise vacation in the Mediterranean for relaxation, then you can enjoy this ship especially on the pool decks. I've had better menu variety in dining rooms on other cruise lines but it was still enjoyable on Sun Princess. Lido Slice had the best pizza. Gelateria was disappointing. Gelato was rock hard frozen on the day I had it. The bars were great and the service from the crew make up for whatever you might find is lacking on the ship. The only major downside for me was the poor air ventilation in the casino with smoke drifting outside of the casino at times. Princess needs to either improve the air circulation so smoke can dissipate faster in the casino or give smokers a lounge to hang out.

We loved our trip on the Sun Princess. The ship was modern, clean, and well designed. Excellent customer service onboard. We dined at the Reserve collection for dinner and enjoyed the food. Would definitely return for another trip.

they knew there was no Santorini visit and did not change or advised me to make it my option to go on this trip ,half of the ship doesn't work, dj was not a dj i think they didn't even have music on his laptop not even requesting the music they would play it. i don't think is right from such a big company to do this to people, feel very disappointed... 19th floor were the zip line and water slides were at was closed, the Dome was closed, the acrobat show never happened. advise do not go on this ship. they should have the ship working fully

The hits on the Sun Princess included the space in our stateroom (sans the firmness of the mattress), the Medallion and Princess Plus package, the salads and pizza on the Lido deck, and The Catch by Rudi. I also want to add the Spa – my husband enjoyed his first ever massage! And the staff we met were first class. The misses: a lack of onboard entertainment – the mechanical zip line was inoperable – no clear direction on where the juice bar was (we asked and no one gave clear directions), the Piazza (other than being able to look out and see the sea and ports), and one big miss from my husband: their Mint Juleps (for some odd reason they felt the need to add club soda, which is never a part of the drink – he’s from Kentucky and knows the recipe). Once he pointed this out, they made it correctly for him. Overall, I’m afraid the misses outweigh the hits. That being said, we’re open to taking another cruise with Princess, but on a different ship. The Sun Princess fell short of the hype surrounding its launch and it came in with a solid C-minus.

The Sun Princess is well on its way! The ship is still not 100% done but I would say it's 90% there, and all the of the dining areas and bars are beautiful. I missed being able to use Park 19, but we were able to catch a couple shows in the Arena. The best part about this experience are the staff, who are so fun and personable. They really make it a great experience! Some negatives: The Princess Medallion app needs a lot of work. It is just inconsistent and glitchy. If Princess wants everyone to rely on this, it needs to work. I regularly got booted off the wifi, and the staff sometime had issues finding me on the ship even with my medallion. The large displays near the elevators also were a little hard to use and would get stuck sometimes. The laundry rooms were always full. Princess (and I) underestimated how many people would use the laundry services. The laundry rooms are large, and it seems like they could definitely fit a few more machines. One morning I got a "vegetable frittata." To my surprise when I started eating it, I noticed there were shrimp in the frittata. For me this was just an inconvenience, but I feel that things like shellfish and other common allergens should be labeled in the buffet since some people have severe reactions. My biggest gripe with this trip was that a member of our group ordered a motorized wheelchair to meet him on the boat, and Princess sent it off without confirming who it was for. Fortunately, he brought his own chair with him. Otherwise, he would not have been able to easily get around the ship or leave the boat at all in some cases. We went to guest services about this multiple times, and though they were apologetic, there was nothing done to remedy the situation. My relative struggled to get around in many of the ports of call because this chair he brought was not rated for extended use.

Fantastic itinerary on a new ship. Ship: a new ship with some initial glitches. the Sun is so beautiful, that it was easy to look past the not ready elements. I was disappointed by the amount of space given over to up-charge elements; including specialty dining and sanctuary. Itinerary: very busy with long/full port days. not much time to enjoy the ship. The ports are great, but the "steps" added up over the course of the 20 long days (plus a day in Rome to start) -- even with a mix of guided excursions. You might plan on benching yourself a couple days to enjoy the ship.

We loved the relaxing time, great itinerary, incredible staff, and beautiful ship. The entertainment left a lot to be desired, however,

Glad that I went. I learned that inaugural seasons are not for me. Also there were not enough sea days for me to unwind. Ports most days in beautiful places was tiring. This is a beautiful new ship.

Overall, this SUN PRINCESS is still above average comparing to other curises I had experience.

To be fair to guests for the lack of entertainments, for missing promised high end activities and amenities, for charging unusual high cost for pier transits, high cost excursions, lack of food quality control, Sun princess should partially refund money to guests to compensate for their disappointments.

Sun Princess staff was phenomenal and food in Reserve Dining Outstanding. Entertainment/Shows and venue size was limited and lacking.

The ship was beautiful! Although it had a lot of rooms, the entertainment venues were not large enough to accomodate all of the guests. We were turned away several times and saw the same happen to other guests when seeking entertainment in the evening.

17 days sailing was fantasy cruise tour in my life. Never forget.. Thank you everyone.