Good experience, but the Splendour of the Seas Ship is completely OUT-DATED!!

Item: Splendour of the Seas
Rating: 3
Author: ChicagoCruiser

Splendour of the Seas Cruise Review to Europe - Eastern Mediterranean

ChicagoCruiser

Contributor Level: Third Mate

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 42

Overall rating:

3 out of 5

Verified Review

8 Night Greece & Turkey (Venice Roundtrip)

Sail date: July 17, 2015

Ship: Splendour of the Seas

Cabin type: Balcony

Cabin number: 7124

Traveled as: Singles/Friends

Reviewed: 9 years ago

Review summary

In all honesty, overall I had a great time on the ship. However, my friend and I paid a premium price to go on this cruise, hence I expected a premium experience. The entertainment crew, staff, housekeeping and restaurant servers were wonderful! With that said, there were some major issues that I will disclose. 1. Some of the events on the ships Compass/events schedule were cancelled, or simply did not happen, i.e. trivia night in the bar or majority rules game poolside. It's a bit disappointing to visit a venue and have no one at least let us know that that the event was cancelled. 2. The ship is very outdated, it states that the Splendour of the Seas has some fairly recent renovations. However, furniture, cabin A/C, toilet suction, Karaoke machine, overall decor of ship were either non-functioning or falling apart. Again, please know that had the service and actual crew members not have compensated with their positive energy and focus on customer satisfaction, this would have been easily a dismal trip! Lastly, in comparison to other cruise lines, the food quality was subpar at best. The best meal I had was at that specialty dining Chef's Table and it was a pretty penny for a quality meal.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

They were great and entertaining, if they were not cancelled. Also, Karaoke was such a mess, and it was painful to watch the entertainment crew try to distract us with jokes- although very funny, to fill the time between the awkwardness of the singer being stared down, while they are trying to figure out how to get the lyrics to display on the screen... painful!

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

The housekeeping and restaurant staff work tremendously hard to keep a clean ship. However, we sat in the Top Hat Lounge during a trivia event where our table literally fell apart in front of us. Furniture is completely worn and out of date.

Cabin / Stateroom

3 out of 5

We had issues with the lack of A/C functionality as it was a constant 72 degrees in our room, when we were hoping to walk into a chilled cooler space after our hot excursion days.