It was okay
Serenade of the Seas Cruise Review to Caribbean - Western
7 Night Western Caribbean (Tampa Roundtrip)
Sail date: April 01, 2023
Ship: Serenade of the Seas
Cabin type: Oceanview
Cabin number: 3588
Traveled as: Family (young children)
Reviewed: 1 year ago
Review summary
I booked my cruise with another family (both with kids). We booked together and then called to ensure our rooms and dinning reservations were grouped together. They assured us they were together and asked us to call back if there were any issues. When rooms got assigned we were separated instead they grouped my family member with another reservation. When i called to change it, they refused and told me it would cost extra, even i confirmed (from Royal Carribean) that the room next to my family membet was available. We were also separated at dining too. My family was grouped with someone else. The dining manager was able to rectify the situation on day 3 but not without hassles. I will be booking directly with Royal Carribean next time.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras
6 Comments
javawoody 1 year ago
Gwbigdog 1 year ago
AuntPinkie 1 year ago
Ship2Shora 1 year ago
4tanya 1 year ago
cruising2004 1 year ago