It was okay

Serenade of the Seas Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 6

Overall rating:

4 out of 5
Verified Review
Serenade of the Seas

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: April 01, 2023

Ship: Serenade of the Seas

Cabin type: Oceanview

Cabin number: 3588

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

I booked my cruise with another family (both with kids). We booked together and then called to ensure our rooms and dinning reservations were grouped together. They assured us they were together and asked us to call back if there were any issues. When rooms got assigned we were separated instead they grouped my family member with another reservation. When i called to change it, they refused and told me it would cost extra, even i confirmed (from Royal Carribean) that the room next to my family membet was available. We were also separated at dining too. My family was grouped with someone else. The dining manager was able to rectify the situation on day 3 but not without hassles. I will be booking directly with Royal Carribean next time.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Costa Maya (Mahahual), Mexico

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Belize City, Belize

4 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

4 out of 5
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