An amazing experience

Item: Serenade of the Seas
Rating: 4.9
Author: mkudlewski

Serenade of the Seas Cruise Review to Europe - Northern Europe

mkudlewski

Contributor Level: Third Mate

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 79

Overall rating:

4.9 out of 5

7 Night Scandinavia & Russia (Copenhagen Roundtrip)

Sail date: May 19, 2019

Ship: Serenade of the Seas

Cabin type: Balcony

Traveled as: Couple

Reviewed: 5 years ago

Review summary

An amazing experience with unbelievable sights around every corner.

Embarkation

5 out of 5

Embarkation went very smooth, we arrived a little early and were on the ship very quick once they opened. We checked in online and had everything complete when we arrived.

Ship experiences

Food and Dining

5 out of 5

We loved all of the staff at all of the specialty restaurants and the food was perfect. Unfortunately, we did not have the experience in the main dining room form day one. First we were placed at a table with a tour group from another country that had the table reserved just for their group, we also had poor service in the main dining room getting drinks refilled to getting coffee for desert. It felt like the staff was more concerned with the larger groups than my wife and I. The assistant maître d’ tried to make our dining experience better, but still was not the service we were used to.

Onboard Activities

4 out of 5

Unfortunately the weather was rainy and cold so we could not take advantage of all the outdoor activities available.

Entertainment

4 out of 5

We did not attend any shows but did enjoy all of the musical entertainment in the Centrum and bars on the ship.

Children's Programs

we did not have kids with us.

Service and Staff

5 out of 5

Our cabin attendant did a great job making up our room and making us feel as if we were home getting pampered. I also loved all of the staff at all of the specialty restaurants, they were amazing. Service at the Crown and Castle bar along with the roving bar person were excellent attending to the needs of everyone they interacted with.

Ship Quality

5 out of 5

We enjoy the smaller ships like this, we were able to get to know the staff and where everything is located.

Cabin / Stateroom

5 out of 5

Our cabin was just right for the two of us and very comparable to cabins on other cruises we have taken, we do not spend much time in the cabin but did enjoy the balcony at the rear of the ship wile going through the fjords.