Serenade of the Seas Cruise Review to Canada, New England, New York

2-3 cruises


Helpful Votes

2 out of 5

Cruise to NE/Canada

Sail Date: September 15, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Suite

The embarking process was quite nice. But went down from there.  Problems with stateroom attendant for the first couple of days. They were in training when we arrived for some reason. Staff in the main dining room seemed confused about who was to do what. That got a little better thru the week. Smoking in the Casino and by the running track was unpleasant and unhealthy. There was nothing special about getting a jr. suite except the extra square footage.  Just the opposite of our cruise on Celebrity.  After that cruise we wanted to cruise again.  After this one with RC, we may never cruise again.






Cabin / Stateroom
Extra room is nice, but nothing special about the furniture or service or bath products. Just the opposite of Celebrity's mini suite treatment for us.
Embarkation and Disembarkation
Ship Quality
Not enough women's restroom stalls. Hopefully, on the new ships they will rectify this. Not enough elevators. Surprised by the shabbiness of the furniture in the jr. suite.
Destinations and Excursions
Not sure why we went to Saugenay. Time for off the bus time during the excursion on the last day was way too short, particularly for Quebec.
Onboard Activities
Too much screaming into the microphone when an activity was int he Centrum. Very unnecessary.
Service and Staff
Took us 2 hours to get a small bucket of ice. People were in trining when we embarked. Had to ask for the bathrobes. Main dining room service sloppy in the beginning. Got a little better thru the week. Luiz, from the main dining room, was the main service stand out, person who really tried. Staff at times didn't seem to know their duties.
Food and Dining
Much of the food in the main dining room tasted the same, particularly the beef.

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