Not what we expected

Serenade of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Third Mate
Experience: 2-3 cruises
Review: 1
Helpful Votes: 20

Overall Rating:

2.0 out of 5
Verified Review
7 Night Bahamas (New Orleans Roundtrip)
Sail Date: March 07, 2015
Ship: Serenade of the Seas
Cabin Type: Balcony
Cabin Number: 1026
Traveled As: Couple
Reviewed: 2 years ago

Before we left, I printed directions from the Royal Caribbean web page. The directions put us on the wrong side of the parking area. We saw a traffic barricade that sent us to the correct spot. There was a problem with the parking lot capacity, so they sent us to another lot. They did provide a shuttle but all the waiting took about 2 hours to get parked and to the terminal. After entering the terminal, I asked about a wheelchair for my wife. The attendant told us to ask at another place. We went there, the attendant told us to ask at another place. We went there and the attendant told us we should have asked at the entrance. I told her we did and then she contacted someone and we got a wheel chair. We got to our room and it was hot, so I adjusted the thermostat down. Room didn't cool much, so I called to see if they could adjust it. 2 more calls finally got the temp down enough to  tolerate it (day 3) Had lunch at the main dining room. Food was not very good. A supervisor asked me if I didn't like the food. I said it wasn't very good and he walked away. Hallway by glass elevators on deck 10 smelled like sewer. Time at Key West was too short. Time at Nassau was not planned very well. Cococay was too crowded. The Windjammer had a few days with decent food. The cruise sailed from New Orleans, La, but most of the tv channels were in Spanish.






Food and Dining

1 out of 5
poor quality

Onboard Activities

3 out of 5
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3 out of 5
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Children's Programs

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Service and Staff

1 out of 5
most of the crew acted like passengers were just in the way

Ship Quality

3 out of 5
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Cabin / Stateroom

3 out of 5
stateroom attendant did an excellent job

Ship Tip

For example: get the Thermal Suite package on the first day! it averages out to about $14/day per person which is absolutely worth it. Also, we really enjoyed the Evening Stretch class provided in the gym which was free & as challenging or as relaxing as you choose to participate.

3 out of 5
Add a tip. What was your favorite thing to do here?
5 out of 5
Add a tip. What was your favorite thing to do here?
3 out of 5
Add a tip. What was your favorite thing to do here?
1 out of 5
too crowded
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