Do Not Take Bahama Cruise out of New Orleans

Serenade of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

2.0 out of 5
Verified Review
7 Night Bahamas (New Orleans Roundtrip)
Sail Date: November 29, 2014
Cabin Type: Balcony
Cabin Number: 9612
Traveled As: Couple
Reviewed: 2 years ago

  • Our room was a little dirty when we arrived (mold in shower, dust on shelving). It also smelled musty.  It took a few phone calls and it was resolved but not a nice way to start out! The housekeeping manager was wonderful to work with.

  •  The snorkeling tour at Key West should have been canceled due to high waves since no one could stay in the water for more than 10 minutes. The catamaran crew were very rude (they probably do better with college students that are half drunk!) The RC cruise tour director had many complaints and did credit our account but we missed a nice day in that port. The weather was actually good just too windy for snorkeling.

  • We did the Atlantis aquarium tour in Nassau and it was great.

  • Apparently access to Coco Cay has been a problem repeatedly and if we had known this we would have selected another cruise since the private island tour is one of our favorites. The crew said they haven't been able to go to Coco Cay for the last 4 or 5 trips due to problems with choppy waters and tethering. I understand this can happen but there was no back up plan. We could have stayed in Nassau an extra day or came back home early but we ended up on the ship for 3 days!! No special perk to make up for that disappointment. They should have at least given you free wifi or a movie in your room or even a complimentary drink but NOTHING!

  •  For some reason they couldn't get the lobster for formal night so that was another disappointment. (Food overall was ok but nothing special)

  • The specialty dinner at Chops was fantastic!


  • Food and Dining

    3 out of 5

    Onboard Activities

    3 out of 5

    Entertainment

    5 out of 5

    Service and Staff

    3 out of 5
    Head of Housekeeping and Tour Manager were wonderful

    Ship Quality

    3 out of 5

    Cabin / Stateroom

    3 out of 5
    Cabin needs some updating - couch and chairs show wear. There was a musty smell - beds were ok - need some type of lighter weight blanket instead of the heavy comforter - pillows need to be replaced - space was good
    1 out of 5
    be sure to not snorkel if the water is not calm
    5 out of 5
    Atlantis tour was great
    1 out of 5
    Could not go on shore due to problems with tethering - weather was beautiful but the water was a little choppy
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