Serenade of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
7

2 out of 5

Guest relations

Sail Date: March 08, 2014

Reviewed: 2 years ago

Traveled As: Family (young children)

Room Type: Oceanview

when we got on the ship my son, daughter in law and grandaughter was issued anouther sea pass for soft drink cards. The person that issued it did not cancell out the frist sea pass their for they were being charged twice on there purchases. Due to that the bank would freeze the acount and every day we were called to the desk because they said we could not use the sea pass because we didn't have the funds to cover their charges. Guest relations called the bank and they told them what was going on and guest relations would not fix the problem.We were so embaresed anh upset we couldn't enjoy our trip there were things we would like to have done  but we didnt because Royal Caribbean  was not doing ther job. We would get letters left on the door,phone messagesin room to go to guest relations every day. I will not recomend royal carribbean to any one that is going on a cruise. And to top it all off we were carted off at the end of the cruise by security and questioned for over a hour on how we were going to pay and they found out what had happen.  VERRY SORRY WE TOOK THIS CRUISE AND IT COSTED ME NEARLY 10,000 DOLLARS. AND ALL I GOT WAS IM SOORY!!!!!!! 

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
someone needs to take the rap for our troubles
Entertainment
Children's Programs
Onboard Activities
Destinations and Excursions
didnt get to cocacay island
New Orleans, Louisiana
like galvaston port better
Key West, Florida
Nassau, Bahamas
Cococay (Cruiseline's Private Island)
didnt get off due to weather

Tip

not satisfied on this cruise at all we gave our children and grandchildren a cruise for Christmas 5 of them had never been and to said they would not take another cruise on royal.



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