Guest relations

Serenade of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

2.0 out of 5
Verified Review
7 Night Bahamas (New Orleans Roundtrip)
Sail Date: March 08, 2014
Ship: Serenade of the Seas
Cabin Type: Oceanview
Cabin Number: 4534
Traveled As: Family (young children)
Reviewed: 3 years ago

when we got on the ship my son, daughter in law and grandaughter was issued anouther sea pass for soft drink cards. The person that issued it did not cancell out the frist sea pass their for they were being charged twice on there purchases. Due to that the bank would freeze the acount and every day we were called to the desk because they said we could not use the sea pass because we didn't have the funds to cover their charges. Guest relations called the bank and they told them what was going on and guest relations would not fix the problem.We were so embaresed anh upset we couldn't enjoy our trip there were things we would like to have done  but we didnt because Royal Caribbean  was not doing ther job. We would get letters left on the door,phone messagesin room to go to guest relations every day. I will not recomend royal carribbean to any one that is going on a cruise. And to top it all off we were carted off at the end of the cruise by security and questioned for over a hour on how we were going to pay and they found out what had happen.  VERRY SORRY WE TOOK THIS CRUISE AND IT COSTED ME NEARLY 10,000 DOLLARS. AND ALL I GOT WAS IM SOORY!!!!!!! 

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5
someone needs to take the rap for our troubles

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

not satisfied on this cruise at all we gave our children and grandchildren a cruise for Christmas 5 of them had never been and to said they would not take another cruise on royal.

1 out of 5
like galvaston port better
5 out of 5
5 out of 5
1 out of 5
didnt get off due to weather
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