It is clear that Seabourn and all the Carnival umbrella lines (Cunard too) have suffered greatly as a result of their responses to COVID by letting most if not all of their experienced staff go. The level of service and expertise has plummeted and cruisers should not expect the same levels of service they experienced before COVID
Embarkation
1 out of 5
Given a 3PM embarkation time which had us sitting at our hotel for 3 hours in the lobby after check out time. But when we arrived there were no boarding times according to the staff. We could have come anytime after noon
Ship experiences
Food and Dining
3 out of 5
Godd food, great room service, good cocktails, impossible to find the alternative wines other than those proposed by the wine steward each night which were often grocery store wines. Thomas Keller should be ashamed. While to food was good, the service was a Keystone cop performance and many of the reinvented dishes were a flop.
Onboard Activities
3 out of 5
Good gym, packed pools, tendered 75% of the time and several were disasters
Service and Staff
3 out of 5
Nothing like before COVID. The everyone knew your name, preferences, could readily speak English and understood requests without multiple repeats. Guest services(Purser's Office) called Seabourn square had some very capable folks and several who made things up as they went and whose responses could not be trusted
Ship Quality
3 out of 5
Clean ship, small rooms almost all the same but whose prices increase every time you move up a deck. NO advantage to the higher decks since the design has you walking stairs or riding elevators all the time. Small terraces, very small. There was an entire outdoor dining space wasted on deck 6 outside Keller"s space.
Cabin / Stateroom
2 out of 5
small rooms almost all the same but whose prices increase every time you move up a deck. NO advantage to the higher decks since the design has you walking stairs or riding elevators all the time. Small terraces, very small.
Ship tip
Don't pay for the higher decks, be ready for a lot of unhappy people and Seabourn mis-steps
In 2019, on Viking Sea, we did 7 of these ports and all of them were at least 4 stars. Did the pandemic really affect these ports to 1 star? Just wondering as this was a great cruise for us.
Cruising is not the same as it was previously on any cruise line. I’m not sure why many of the ports were rated so low, since you didn’t make any comments on them.
I'm currently on Seabourn Ovation and while I cannot speak to how it used to be, this being my first time in Seabourn, I have to admit that I'm underwhelmed by the experience so far. An honest review will follow after the cruise. Greetings from Guadeloupe !
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