Loved the itinerary but lost/ delayed luggage ruining the experience
Embarkation
3 out of 5
Buenas Aires port was a mess, no escalators no elevator; bus from terminal to ship to me to wrong ship (Viking instead of Princess). Give captain credit, he apologized and everyone given $50 on board credit. Thought this was wonderful until I was faced with worse disembarkation ever
Ship experiences
Food and Dining
4 out of 5
No complaints but shout out to the Emerald for its exceptional service
Onboard Activities
4 out of 5
Negative Covid before trip, 3 days into trip, then got sick and isolated in my room so was not able to participate for a good portion of my trip. Told vacation protection plan will reimburse me in 90-120 days so we will see, not hopeful at this point
Entertainment
5 out of 5
Children's Programs
Single adult traveler
Service and Staff
5 out of 5
Everyone on board seemed very willing and helpful but disappointed after cruise
Ship Quality
4 out of 5
Days of scenic cruising on this itinerary in harsh weather (expected) but would have enjoyed clean windows - unable to photograph through water spot stains
Cabin / Stateroom
5 out of 5
Was grateful for the balcony during isolation
Ship tip
Enjoyed the smaller thus quieter dinning room spaces
Only the airport to terminal - terminal trying to load multiple ships at once poor coordination in waiting area, no way to mandatory 2nd floor other than stairs
Set out on excursion only to be turned back; did not get to see wildlife and missed opportunities to do other excursion by the time we got back to the pier
Excursions cancelled due to delayed docking - ok, I understand. Passengers bused to airport, thank you. Told luggage would be at airport then when we got there told bags still at pier, 2 hour wait. My bags (and others) never arrived, told would be FedEx to our home 2-3 days (sounded good). It has now been over a week, luggage confirmed to still be in Chile waiting to be shipped but can’t say when. Will not ship my bags only contents but not ‘beauty, hygiene, or snack products’. Travel Protection plan will only consider reimbursement of necessary items up to $300/day but now I’m home nothing is considered‘immediate need’. Asked Princess for future cruise credits etc they only say to work with insurance co. So… I’ve been home over a week, no luggage, will not get bags themselves back, hours spent on phone and e-mail with no assurance of when I’ll get my things and no compensation for time, frustration. Princess may have just lost loyal customer😢
I took this cruise and had the same experience. Took 31 days to receive luggage back and ALL correspondence with Princess customer relations ignored. Absolutely no customer service. I am a platinum member, but Princess has lost me for good.
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