Excellent Cruise But Don't Pre-Book Spa Appointments & Check Your Charges Before You Leave

Ship tip

DO NOT PRE-PAY/PRE-BOOK SPA APPOINTMENTS ONLINE & CHECK BILL BEFORE YOU LEAVE THE CRUISE! It has been three months since the trip, and I am still trying to get credit for spa treatments that were double charged. Based on previous cruise experiences and not getting spa appointments at the best times, I thought it might be wise to book and pre-pay them online in advance for this cruise. I was so wrong! First off, the spa did not know about all of our prepaid treatments and when they were scheduled. Luckily, I brought the receipt of my online booking and payment. After our treatments, we found it extremely odd that the therapists kept asking how much was the price of our treatments. I kept telling them that it should not matter since it was already paid and that I should only be charged for gratuity. I noticed that during the cruise, the spa started discounting treatments to get more people into the facility. I realized by paying online in advance for the appointments, I was paying more than if we waited until we got on the cruise. I didn't think we could do anything about it until the last day of the cruise when we heard from other passengers that they cancelled their pre-paid massages appointments and re-booked them in the spa to take advantage of the lower price. How frustrating that we did not think of doing this and complaining about being overcharged! I was on the cruise for much needed relaxation. I was not there to use my precious time to figure out how not to be swindled and taken advantage of. Unlike previous cruises I have been on, we were told that our final bill would be emailed to us, and we did not have to review the final bill before we left the ship. I should have reviewed all the charges incurred while on ship because I would have clearly caught being double charge for two spa treatments that cost me over $800. Instead, I trusted Princess to charge me correctly and now I have been working OVER THREE MONTHS now to get a refund on my credit card. You don't want to be in a situation to have to contact Princess Customer Service. They are very slow. Please check your bill before you get off the boat. I finally got a response last week from Princess Customer Service and I was told that One World Spa needs to review my issues and Princess can't (I say WON'T) do anything about this egregious mistake. I hope it won't take another three months to hear from One World Spa. This issue has left me with such frustration and has taken up so much time, that I don't want anyone else to experience this.