The most uncomfortable start to a cruise .... should have stayed home

Royal Princess Cruise Review to Caribbean

japmel

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 62

Overall rating:

3 out of 5

Verified Review

20 Night Holiday Caribbean Explorer (Ft. Lauderdale Roundtrip)

Sail date: December 10, 2016

Ship: Royal Princess

Cabin type: Balcony

Cabin number: R728

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The best part of the cruise was the dining halls and drink package! The excursions were good but not enough time !

The service by our cabin steward Gary from the Philippines was excellent but he had no pull in helping us deal with issues in our room.

Ship experiences

Food and Dining

5 out of 5

The service in the restaurants was excellent

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

took two days to fix the a/c in our room. there many people who passed the buck and made for very uncomfortable first few days. the biggest issue on this cruise was that you never get the same answer to a question twice ... very frustrating! our cabin steward GARY from the Philippines was EXCELLENT! He was the rare exception when it came to service

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

The service by the cabin steward Gary was excellent! The bed was very comfortable but we had several issues with the room including 3 days with no A/C that forced us to have to move rooms to a downgraded room that Princess refuses to compensate or has yet to return emails or phone calls to discuss the matter. Customer Service is NOT Princess's strong point or even an interest for the company. They should be ashamed of themselves for they way they treated us and several other families on the cruise. After all, if we did not sail the cruise line would there be a Princess cruise line ?

Ship tip

Sail a different cruise line if you expect quality customer service! Returned on December 20, 2016..... have yet to hear back from customer service after several phone calls which they would not connect you to somebody but insisted you email. Several emails sent and still no reponse!

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