Room for Improvement

Rotterdam Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 5
Helpful Votes: 133

Overall rating:

4.1 out of 5
Verified Review
Rotterdam

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: April 03, 2022

Ship: Rotterdam

Cabin type: Suite

Cabin number: 6150

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Overall my wife and I had a good time; not great. We expected a lot more from Holland America in regards to service than we received. Unlike our experience with Celebrity the week prior, the Rotterdam fell short on many fronts. Wile we will sail on Holland America again, we will do so going into it with a lower expectation. We are hoping that they are able to work the kinks out their crew and systems.

Embarkation

2 out of 5
Very disorganized with rude onshore staff.

Ship experiences

Food and Dining

2 out of 5
Main dining room was a disaster. Definite room for improvement in service, atmosphere and food quality. Specialty restaurants faired a little better, but there is also room for improvement; both not to the standard one would expect from Holland America or our past experiences with them. Very surprising to see given the Rotterdam is their flagship.

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5
Best areas were housekeeping and guest services. All other areas need help.

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5
Took too long to correct overly high bed in accessible cabin. My wife's first night was not good until they were able to change the mattress to a low profile one.

Ship tip

Don't expect much when it comes to service in the dining room.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Grand Turk Island

5 out of 5

San Juan, Puerto Rico

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Disembarkation

5 out of 5
Very smooth and quick.
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