Riviera Cruise Review to Europe - Western Mediterranean

Purser

Experience
7+ cruises

Review
1

Helpful Votes
5

1 out of 5

Bait and Switch

Sail Date: June 09, 2016

Reviewed: 5 months ago

Traveled As: Family w/older children

Room Type: Suite

Cabin: 1002

Oceania pulled the bait and switch with our cabin choice. We booked the cruise seven months in advance. Oceania did not inform us before we left for Rome that they had overbooked the cruise. After we had traveled to Europe from Texas, we found out that Oceania was not going to honor our cabin assignment, and was downgrading us to a cabin almost half the size. Once we arrived in the port city it was time to start negotiating for the cabin we had paid for by credit card months in advance. The fact that Oceania charges your credit card months in advance does not mean your cabin assignment is a guarantee. This is their policy and they do not apologize for the inconvenience. We threatened and negotiated to keep the cabin we had already paid for. It was too stressful to fight and negotiate for a cabin assignment to ever consider booking another cruise with Oceania. Gregory L Howard,MD Michelle Howard,MD Houston, Texas 
 

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