Bait and Switch

Riviera Cruise Review to Europe - Western Mediterranean


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 11

Overall Rating:

1.0 out of 5
10 Night Glamorous Riviera (Rome Roundtrip)
Sail Date: June 09, 2016
Ship: Riviera
Cabin Type: Suite
Cabin Number: 1002
Traveled As: Family (older children)
Reviewed: 1 year ago

Oceania pulled the bait and switch with our cabin choice. We booked the cruise seven months in advance. Oceania did not inform us before we left for Rome that they had overbooked the cruise. After we had traveled to Europe from Texas, we found out that Oceania was not going to honor our cabin assignment, and was downgrading us to a cabin almost half the size. Once we arrived in the port city it was time to start negotiating for the cabin we had paid for by credit card months in advance. The fact that Oceania charges your credit card months in advance does not mean your cabin assignment is a guarantee. This is their policy and they do not apologize for the inconvenience. We threatened and negotiated to keep the cabin we had already paid for. It was too stressful to fight and negotiate for a cabin assignment to ever consider booking another cruise with Oceania. Gregory L Howard,MD Michelle Howard,MD Houston, Texas 
 

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
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