Great Itinerary but not a great ship

Cruises: 7+ cruises

Reviews: 9

Helpful Votes: 152

Review summary

Ship was just brought out of dry dock for our cruise..should have been kept there until the crew knew how to run all the new restaurants they added and they should have made sure the ship was complete before making us the guinea pigs..This was our 6 Royal Cruise and only because we were in Alaska did we have a good time. The ship entertainment was HORRIBLE the food was HORRIBLE, no one knew how to run any of the restaurants the toilet system went down on our deck at LEAST 1 time per day. HAd 2 teeneagers there was NOTHING for them to do. Ship is old and shows needs to be updated it was like everyone was on their first day of work. LAte dinner the 1st night was not served until almost 10 pm, soon as we walked in room our shower was broken, tv not working and stains all over the comforter. Ordered room service , sometimes they would get it , sometimes they didnt..the crew though were all very friendly and most of the time tried to fix these itmes right away. My kids cabin as sson as we came onboard was already running and backing up BEFORE the cruise even started. All in all not impressed with that ship but again everyone was pretty noce and accomodating. We did not give up on Royal, in fact we booked the Allure this Novemeber I just am very disappointed with the amount of money we spent to what we got.

Ship experiences

Food and Dining

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Skagway, Alaska

Ketchikan, Alaska