Royal Caribbean did not deliver on expectations!

Quantum of the Seas Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Review: 1
Helpful Votes: 21

Overall rating:

3.2 out of 5
Quantum of the Seas

7 Night Alaskas Glorious Glaciers (Seattle Roundtrip)

Sail date: August 22, 2022

Ship: Quantum of the Seas

Traveled as: Couple

Reviewed: 2 years ago

Review summary

I have sailed 6 times previously on Holland America and had wonderful experiences every time. I was notified by RC that the itinerary for this cruise was going to have to change due to one engine not working and another needing maintenance. As a result, the ship could not travel as fast or as far and complete the itinerary. RC chose to remove what would have been the most interesting stops including Icy Point Strait and Dawes Glacier and offered us a meager $100 shipboard credit for the inconvenience. This was an insult to me and I attempted to contact RC numerous times prior to the cruise, once on their website, 3 times by phone and 2 more times by email. There was no response at any time. Once onboard the ship, I found out the cruise on the same ship that went out the week before us received a full day's sailing credit. At this point, I spoke to guest services on the ship and every one I spoke with said it was a corporate decision and there was nothing they could do. They did provide a number I could call onboard but I was on hold once for 2 hours and another time for 45 minutes and still never spoke to anyone. Finally, when I returned, I contacted the guest services department by email. They did respond the next day but basically said there was nothing else they could do for me. For a cruise line that likes to bill itself as "The Best Cruise Line Overall", The fell very short. I will NEVER cruise with Royal Caribbean again!

Embarkation

4 out of 5
smooth

Ship experiences

Food and Dining

5 out of 5
food and service good

Onboard Activities

4 out of 5
bumper cars were fun

Entertainment

3 out of 5
violinist and 3 tenors were great

Service and Staff

2 out of 5
Steward and dining room great, guest services horrible

Ship Quality

2 out of 5
Engines not working properly, elevators slow

Cabin / Stateroom

4 out of 5
it met expectations

Ship tip

Make sure engines are working properly

Ports of call

Seattle, Washington

3 out of 5

Ketchikan, Alaska

2 out of 5

Skagway, Alaska

3 out of 5

Juneau, Alaska

3 out of 5

Disembarkation

4 out of 5
smooth
Was this review helpful? 21

8 Comments

Bulverdemom    2 years ago

Hoping I have a great time regardless.. I haven’t had a vacation in years.

GramPatti    2 years ago

Sorry your cruise didn't live up to your expectations. I'm on this ship Sept 19. and even though we won't do the fjord sailing by Dawes Glacier. I'm planning on enjoying myself every second of those 7 days. Peace and blessing to all

loriad28    2 years ago

I think they state that the itinerary can't be guaranteed and they reserve the right to change it at any time. It's happened to us before and we try to make the best of it, although it can be disappointing.

javawoody    2 years ago

Appreciate your view

1Spursfan    2 years ago

Yeah, we’re cruising out in a couple of weeks and received the same credit. I have been waiting on this cruise for so long and we will just make the best of it. Fingers crossed nothing else goes wrong.

Gwbigdog    2 years ago

Oops sorry 😞 thanks

AuntPinkie    2 years ago

Sorry this cruise didn’t meet your expectations.

CruzeFan    2 years ago

Thanks for the review. I wouldn’t judge a whole cruise line based on one cruise on a ship that was having issues.

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