worst cruise experience

Item: Norwegian Viva
Rating: 2.6
Author: worstexperice

Norwegian Viva Cruise Review to Caribbean - Southern

worstexperice

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 11

Overall rating:

2.6 out of 5

Verified Review

7 Night Caribbean: Barbados Antigua & St. Lucia (San Juan Roundtrip)

Sail date: March 10, 2024

Ship: Norwegian Viva

Cabin number: GTY

Traveled as: Large Group

Reviewed: 2 months ago

Review summary

overall, this cruise experience is terrible. From the long waiting time at the port to get a room to get a noisy room and talked to the customer service many times in person to finally get a room. And the foods selection is very limited.

Embarkation

1 out of 5

worse than terrible. When we checked in at the port, we were told we were not assigned a stateroom. they let us wait for more than two hours to get a room.

Ship experiences

Food and Dining

2 out of 5

The food selection is so limited. And the menu in buffets and specialty restaurants are the same during the whole trip. Even the main dining room has very limited selections. I would say the foods may be Ok for home cooking but not OK for fancy cruise foods.

Onboard Activities

2 out of 5

no comments since I didn’t use them

Entertainment

1 out of 5

Boring. Too many comedy shows.

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

We heard a lot of noise in the first three days and the noise woke me up at around 2 am. First I thought there may be a noisy neighbor. Then I realized this was the case. So we called the customer service and we were told someone would come to check it out. No one came. I had to talk to customer service in person. Finally someone came and said he heard it. He wrote something on a piece of paper and left. He said he would talk to customer service. Then no results. We waited and waited and finally we were told there were no other rooms available. I went down to the customer service again at mid night to seek a solution. The lady worked there still told me no more rooms. I told her there is no way I can sleep in that room. Finall a gentleman showed up and said he can switch room for me. So at about 1:30 am, we were able to move in another room, just two doors away. Although sometime there were still noises, the frequent and intensity were less.