Above and Beyond Customer Service Cruise ship

Norwegian Sun Cruise Review to Alaska - Gulf of Alaska


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

5.0 out of 5
Verified Review
14 Night Alaska Glacier Bay (Seward Roundtrip)
Sail Date: June 29, 2015
Ship: Norwegian Sun
Cabin Type: Oceanview
Cabin Number: 4015
Traveled As: Singles/Friends
Reviewed: 2 years ago

Everyone on the Norwegian Sun Cruise ship was extremely friendly and helpful.  I felt that they went above and beyond to exceed customer satisfaction.  It was nice to see Ship Officers out and about among the guests. It's very rare to see Ship Officers walking around the ship and greeting guests.  NCL Sun did an awesome job to ensure that the guests had a sense of "Welcome Abroad OUR Ship" good feeling.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5
Tastings should have been scheduled more frequently or on different days on the ship.

Entertainment

3 out of 5
Need to correct the sound system. The first show seemed like the microphone was going in and out.

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Cabin was clean, but need to fix the remote for the television. The steward said the batteries were replaced, but it didn't work half the time. However, we didn't spend too much time in the cabin. Afterall, we were in ALASKA.

Ship Tip

It was great to have NCL Sun at the Anchorage Train Depot to take our bags directly to the ship on the day of Embarkation.

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