Norwegian Sun Cruise Review to Alaska - Gulf of Alaska

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
3

5 out of 5

Above and Beyond Customer Service Cruise ship

Sail Date: June 29, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Oceanview

Everyone on the Norwegian Sun Cruise ship was extremely friendly and helpful.  I felt that they went above and beyond to exceed customer satisfaction.  It was nice to see Ship Officers out and about among the guests. It's very rare to see Ship Officers walking around the ship and greeting guests.  NCL Sun did an awesome job to ensure that the guests had a sense of "Welcome Abroad OUR Ship" good feeling.

Food and Dining
Service and Staff
Entertainment
Need to correct the sound system. The first show seemed like the microphone was going in and out.
Children's Programs
Onboard Activities
Tastings should have been scheduled more frequently or on different days on the ship.
Destinations and Excursions
Need more time spend Juneau, Alaska. 7am-1pm is too short to see much of Juneau.
Ship Quality
Embarkation and Disembarkation
Cabin / Stateroom
Cabin was clean, but need to fix the remote for the television. The steward said the batteries were replaced, but it didn't work half the time. However, we didn't spend too much time in the cabin. Afterall, we were in ALASKA.

Tip

It was great to have NCL Sun at the Anchorage Train Depot to take our bags directly to the ship on the day of Embarkation.



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