Norwegian Star, The Boomerang Ship (Melbourne and Back)

Norwegian Star Cruise Review to South Pacific - Australia


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

2.0 out of 5
Verified Review
12 Night Australia & New Zealand (Sydney To Auckland)
Sail Date: February 06, 2017
Ship: Norwegian Star
Cabin Type: Balcony
Cabin Number: 10128
Traveled As: Couple
Reviewed: 9 months ago

I have no problem with the Captain or the crew of the ship. We had very nice accommodations, great service, entertainment and excellent food. The problem lies with who made the decision to keep sailing with a ship that had half of its propulsion system working. We were notified a day before we flew to Sydney that the ship would only be traveling at half speed and would be late arriving at Melbourne with an overnight, no stop in Tasmania (big disappointment). We made it to Melbourne as promised. Then things went south, broke down at sea some 12-15 hours after leaving Melbourne, waited for a tow back to Melbourne (24+ hours). We only visited two ports out of seven and one we visited twice (Melbourne). After the propulsion system was fixed they made a 'b line' to Auckland, NZ the final stop. NCL said we will be fully refunded for the cruise which I haven't received an email stating so? Also offered 50% of what was paid for this cruise to apply on our next cruise. All of this is nice, but a lot of other expenses went into this trip of a lifetime, airfare, hotels and restaurants, not to mention shuttle service and taxi's. I have no proof but I think this was a corporate decision made by NCL to keep this ship sailing and the ships crew was caught in the middle of this poor decision. We were fortunate we weren't further out to sea when the ship broke down. The two star rating has no reflection of the Captain or crew, only of corporate.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Very nice, Neil was our steward, he was excellent, very nice gentlemen.

Ship Tip

No problem with the ships Captain or crew. Some bad decisions were made to keep this ship sailing after experiencing propulsion problems back in Dec. of 2016? I think their were many unhappy people who started their trip from its original port of embarkment.

5 out of 5
1 out of 5
1 out of 5
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