Some things great others not great

Norwegian Star Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 0
Helpful Votes: 13

Overall rating:

3 out of 5
Verified Review
Norwegian Star

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: March 13, 2016

Ship: Norwegian Star

Cabin type: Inside

Cabin number: 8565

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

This is a picture of the metal under the mattress that caused me not to be able to sleep. I have explained below. 

The staff, food and entertainment were wonderful. My bed was horrible, had a worm out mattress with the metal bent on the frame coming up through the middle of the bed. My husband and I had to share a twin bed do to this problem. The staff said they fixed it but they just put another metal piece under it, however it didn't really help the problem. We spent two days trying to get the bed issue resolved. 

We didn't get off the ship in Belieze because there was a tender issue and by the time we could get off we only had about two hours before we'd have to be back on the ship. Waste of a stop, it wasn't fair we couldn't see Belieze. 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
See comments above, my bed was broken.

Ports of call

Tampa, Florida

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5
We only had a couple of hours do to tender issues.

Belize City, Belize

1 out of 5
There want enough time to get off of the ship do to tender problems :(

Costa Maya (Mahahual), Mexico

5 out of 5

Cozumel, Mexico

5 out of 5

Traveler Photos

The broken bed frame under my mattress.
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