Understaffed and disorganized
Norwegian Star Cruise Review to Caribbean - Western
Sail Date: March 13, 2016
Cabin Type: Oceanview
Cabin Number: 5650
Traveled As: Family (older children)
Reviewed: 1 year ago
We were very disappointed in the level of service on this cruise. I heard that Norwegian was sold and that new owners cut the crew numbers. Maybe this is why so many crew members ranged from nice to neutral to unhappy to downright surly. We had the drinks package, which sometimes was useless as we could not get served. Had to call almost every night for problems with our stateroom ( towels removed but not replaced, no toilet paper, etc). Dinner service in Aqua and Versailles was spotty--mostly okay.
Food was plentiful and varied--pretty good. The market cafe food had great buffets for breakfast and lunch, but tables were too close together, so that you were always bumping into people or they were bumping into to you while going from your seat to the buffet. I would have been happy to have dinner there, but the setting was depressing--school cafeteria-esque. Also, the way they had service set up in long cafeteria lines was annoying and didn't help the atmosphere. Setting and organization of the Windjammer on RCI is MUCH better.
Worst thing--we were supposed to be in port at Roatan, Honduras, per our itinerary, but we had to be tendered. We got onto Roatan 2 HOURS LATE--no explanation. RCI was in the port. Did they get there before us or ???
Overall, we had fun because we made it fun. Did not book any Norwegian excursions but did our own instead. Big savings. It will be a long time before I book on Norwegian again.