Norwegian Star Cruise Review to Caribbean - Western

Contributor Level: Third Mate

2-3 cruises


Helpful Votes

2 out of 5

Understaffed and disorganized

Sail Date: March 13, 2016

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Oceanview

We were very disappointed in the level of service on this cruise.  I heard that Norwegian was sold and that new owners cut the crew numbers.  Maybe this is why so many crew members  ranged from nice to neutral to unhappy to downright surly. We had the drinks package, which sometimes was useless as we could not get served.  Had to call almost every night for problems with our stateroom ( towels removed but not replaced, no toilet paper, etc). Dinner service in Aqua and Versailles was spotty--mostly okay.


Food was plentiful and varied--pretty good.  The market cafe food had great buffets for breakfast and lunch,  but  tables were too close together, so that you were always bumping into people or they were bumping into to you while going from your seat to the buffet.  I would have been happy to have dinner there, but the setting was depressing--school cafeteria-esque.  Also, the way they had service  set up in long cafeteria lines was annoying and didn't help the atmosphere. Setting and organization of the Windjammer on RCI is MUCH better. 


Worst thing--we were supposed to be in port at Roatan, Honduras, per our itinerary, but we had to be tendered.  We got onto Roatan 2 HOURS LATE--no explanation.  RCI was in the port.  Did they get there before us or ???


Overall, we had fun because we made it fun.  Did not book any Norwegian excursions but did our own instead.  Big savings. It will be a long time before I book on Norwegian again.




Cabin / Stateroom
Cabin was fine. Plenty of storage for 2 adults. Great shower.
Embarkation and Disembarkation
very disorganized. Get on early, as all food and bev service stops at 3pm for safety briefing.
Ship Quality
Atrium. O'Sheeans okay. Market Cafe is a VERY TIRED space--crowded and looks like a school cafeteria.
Destinations and Excursions
Good destinations. Did our own excursions--research online. We were tendered in at Roatan instead of being in port. No explanation
Onboard Activities
Service and Staff
Food and Dining
Enjoyed the free style dining.
Coxen Hole, Roatan, Bay Islands, Honduras
We booked scuba diving through
Belize City, Belize
Flew to Ambergris Cay for scuba diving
Costa Maya (Mahahual), Mexico
DO NOT stay at the port. Only 2$ each (go outside the gate) to Mahahual. We spent several hours at Senor Lobster on the beach--free kayaks, hammocks, beach chairs. Good food and margaritas. Lovely setting.
Cozumel, Mexico
Very touristy. Walk to market (food market) if you want to get away from the "strip" and see Mexico. Cheap drugstore items everywhere--stuff that would be prescription at home, like Retin-A

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