Could have been great

Food was good, but the service in the dining room was incredibly slow. We'd literally go 20 minutes before we saw our server again, and dinner would take 2 hours. I know it's coursed, but it seemed exceptionally slow. One night we went later and got much faster service. So it just seemed to be an organizational issue at 5:30 dining.

We mainly hung out in the lounges. It took so long at dinner we missed the shows every night.

Didn't attend any shows.

They had fun for the most part, but they said this time some of the kids were mean. I was also disappointed that they held the circus show inside the kids club rather than the stage or the atrium like we've seen them do it before. The kids were really looking forward to that and it was a little disappointing.

Customer service was absolutely terrible. The captain cancelled our final stop in Florence "for weather", and there wasn't an ounce of effort to try and make it right. They did not seem to care in the least, and they acted like cancelling ports was a very normal and regular thing they do. It definitely made me realize I'll never cruise Norwegian again. If it was for a legitimate reason I might have been disappointed but understanding. But it was interesting that they said we couldn't go to Florence due to expected bad weather in Rome. So instead we docked in Rome a day early with bad weather, then the next day when the bad weather was allegedly supposed to hit it was perfectly fine. We checked when they announced the cancellation and there was no bad weather predicted in Florence or Civitavecchia on the day they claimed it was coming. They did however seem to have a problem with the bow thrusters because they turned them on and off all night. I suspect they had technical issues with the ship, but they didn't want to admit that, so they blamed weather. We had plans in Florence to renew our wedding vows, and our whole family was on board. I was in the process of trying to cancel those plans when the ship left port in Naples, so I lost my cell service. I asked customer service if they could give me 30 minutes of WiFi on board to complete that, and they not only gave me the runaround sending me all over the ship to talk to different people, but when the Internet cafe manager finally set it up he still charged me. I went back down again to customer service to have it removed from my bill, and the customer service representative was rude and uncaring. He told me he couldn't give me complimentary WiFi, which to me is the least they could do when cancelling a major port on a Mediterranean cruise that was a once-in-a-lifetime experience for our family. He then disappeared for 15 minutes, and came back and said he could remove two $15 service charges from our bill. But realizing that would just take money from our room stewards and food service staff, I told him that was unacceptable. He acted like it was no big deal to take money from those workers, and when I told him that was unfair for those employees to pay for our WiFi access when they weren't the ones cancelling our port, he told me he could take the service charges off my bill but I could give them cash. So his solution to "comp" my WiFi was to take service fees away from staff and I could repay those charges in cash. When I finally suggested he just give us on-board credit for the WiFi, he couldn't come up with a reason why not. So I spent an hour of my life for $24 in on-board credit to make up for the fact that we did not get to go to one of the ports that was the entire reason for our trip. I've never in my life seen a company be so uncaring.

It was fine. We usually love inside staterooms because they're so dark, so we sleep well. But they only gave us three towels each day and three blankets for a family of four.

Very easy to pick our tags and get off the ship.