Mediocre at Best

Norwegian Spirit Cruise Review to Caribbean - Eastern

Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

1 out of 5
Verified Review
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail Date: November 21, 2015
Ship: Norwegian Spirit
Cabin Type: Balcony
Cabin Number: 9500
Traveled As: Large Group
Reviewed: 2 years ago

Overall customer happiness does not seem to be NCL’s focus. For instance I had called numerous times about the price of our cruise going down in price, and the NCL representatives did not want to give us the difference in the form of an onboard credit and we had 4 staterooms. We have cruised with Carnival before, and they are more than happy to accommodate this request.


Additionally, the ultimate beverage package was not honored by this website for one of our staterooms as originally promised. I do not know if this was an error on this company's part or on NCL's part. Either way, nothing was done to accommodate us in our displeasure.


Secondly, the tendering service in St. Thomas was atrocious! For instance, we had an excursion, and before all of the "pre-tendering" individuals got off of the ship, the crew member’s called tendering group #1 over the loud speaker. It was very disorganized and crowded. The crew members did not effectively control the crowds as the elevators were still running and people were cutting into the lines. Additionally, once we got off of the tendering vessel, there was not a step on shore. Our elderly mom, had to step a good three feet off of the tender to shore. This ended up pulling a ligament in her knee. While the crew members assisting individuals off of the tender were very helpful, it would have been advantageous to have the step on shore. We did notice the step was there when we got on the tender to go back on the ship.


Lastly, the ship had really rough seas and it did not seem like the ship’s crew changed course to help with the rocking and rolling of the ship. Everyone was “drunk walking,” even the crew members, because it was that uneasy. Several members of our party got seasick because of this.

Food and Dining

3 out of 5
The buffet is not the greatest, as they serve the same food every morning for breakfast. Additionally, during Thanksgiving, they had turkey and stuffing, and they ran out of stuffing and substituted it with potato wedges. There was not any mash potatoes, pumpkin pie, cranberry sauce, or other Thanksgiving fare. :-( The main dining rooms, Shogun, and Blue Lagoon had delicious options.

Onboard Activities

3 out of 5
They had quite a few activities for a variety of age groups, but lots of outdoor activities were cancelled due to rough seas.


3 out of 5

Children's Programs

5 out of 5
This was the bright light on this mediocre cruise.

Service and Staff

3 out of 5

Ship Quality

1 out of 5
The Blue Lagoon is more like a thoroughfare than a eating area.

Ship Tip

If you get easily seasick, select a midship cabin towards the center of the ship.

5 out of 5
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