One pool is not enough for that many people. The kids' pool was not even a pool. Prices were a lot higher on this cruise that any other. Cabins were okay. The view with the curtains open was great...unfortunately, it also meant that we would be looking at the rusted trim all around the window. The only reason to really travel on this ship is Melroy, from Garden restaurant, and the ports of call.
Ship experiences
Food and Dining
3 out of 5
Food was good enough, nothing spectacular. I did enjoy the unscheduled dining service. Of course, the con is that we had to wait for 20 minutes a couple of nights. Our greatest dining experience though was when we met Melroy in the Garden restaurant. He is fantastic!!!!!!!! I can't express how much better our dining experience became, especially for my children who had not cruised before, after being lucky enough to be seated in Melroy's section. From the get go, he interacted with my family and made dining fun. We dined once at the buffet for dinner and twice at Windows. The service at windows was formal and yet informal. Our wait staff did everything they were supposed to but there was no interaction. They were robots. On our first night at windows, we waited 20 minutes sitting at a table with other people waiting. We all wondered why we weren't eating at those tables we were sitting at. For 20 minutes, we saw tables open and not being used.
Entertainment
3 out of 5
The shows, for the most part, were good. Something needs to be done about the male dancers and singers though. OMG! How torturous! The tall skinny male singer sang like a robot and was still better than the other one who butchered every song! The male dancers were more effeminate than the females. Needless to say I didn't bother going to the male revue. The costumes and decor were the chintziest of all the cruises I've been on.
Children's Programs
1 out of 5
I saw kids activities for small children and it looked like great fun. My complaint is about the video arcade. It was ridiculous to charge money at all for kids to play in the arcade area. I did not appreciate having teens hanging in groups around the stairs or running throughout the ship. The kids pool wasn't even a pool! And it was only for extremely small kids.
Service and Staff
3 out of 5
A lot of staff could not understand or speak English well. Makes it difficult to order food and drinks. One night, we had rude people who were drunk, loud and being racist. The tall Asian dining supervisor came and asked how we were enjoying dinner. We said the food was fine but the table next too us were being rude and disrespectful and that it was not appropriate with our children at the table. He smiled and just said, please enjoy yourselves. Did he not understand? Did he just brush us off? I went and spoke to the diners myself. This was why we didn't want to dine at Windows anymore.
Ship Quality
3 out of 5
The ship seemed very dilapidated. Walking through the ship, stair ornaments were broken, windows were rusty, and hand rails brittle (got a few splinters). For the most part, the ship was clean. I definitely did not like having to maneuver through the halls with the carts and vacuum cleaner taking up space.
Shopping was fine once you got away from the port. XPLOR was terrible. Ferry took forever. Then had to wait for a bus. Then we had to wait in line with everyone else for registration. No guide. We had to wait in line rather than bypassing. With the time constraint, we only did the rafting, half of the ziplines and 10 mins to eat. Definitely needed more time to eat because it was wonderful. Should've been a guide to help us bypass the lines. Complained to the ship and some compensation was made. Unfortunately, made for an overall bad impression of Cozumel and XPLOR.
Loved power snorkeling. Should include food on the beach. I would've paid more for the excursion. Nachos and a softdrinks for sale doesn't cut it for such a beautiful sight.
SNUBA was great. Gumbalimba park was nice also...after the initial man-made cave walk through. Food should also be included for additional cost. Restaurant there sold chicken tenders or hamburgers for $10. Outrageous!
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