Great Cruise/Lousy travel agent

Cruises: 7+ cruises

Review: 1

Helpful Votes: 15

Review summary

The cruise was great. Food was a bit average. Not a lot of flavor and mostly a bunch of cheap carbs. Long waits at the bars for drinks. My travel agent, Chasitie Ayers, #39008, was at best, careless; at worst, a thief. I was told as a part of my ‘free at sea’ package, I would receive $100 OBC and because I was Silver Latitude and it was our 40th anniversary, she could give me an additional $100, giving us $200 OBC. We even discussed what we could use the $200 for on the ship. When I tried to use the credit while on the ship, I was told I had zero credit. I then reviewed my email from Chasitie and saw that she had entered the $100 credit and then entered the second $100 as a negative number, canceling out the first $100 OBC. I initially thought this was a data entry error and thought it could easily be corrected. I tried multiple ways to reach out to Chasitie or someone at Delta Cruises and received no help and never a reply from Chasitie to explain or correct this error. I used emails, voicemails, and spoke directly to at least 3 agents and they said they could do nothing. I then felt I had been tricked and that Chasitie entered this on purpose or she would have reached out to me. My family loves cruising and usually will take at least 1 cruise each year. Please know that I will not be using Delta Cruises to book any cruise in the future as I feel that your agent was dishonest and the company was not interested in correcting her mistake. In fact, I am considering canceling my Delta American Express card that I have had since 1993 due to this deception.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Key West, Florida

Cozumel, Mexico

Great Stirrup Cay (Cruise Line Private Island), Bahamas

Disembarkation

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