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This trip was not what we expected, and we thought the majority of staff performed the bare minimum instead of going above and beyond. We did not enjoy the service and thought this was a "below average" cruise. by HS32951

Sail Date: / Traveled As: Couple

Overall, we were not happy with our cruise. The food in the main dining room was fantastic with great service, but overall, everything else was below average. I would rate our overall experience as a 4/10. I do not intend to book with Norwegian again after this negative experience.

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We only got to 2 of 4 ports.. by akoz2

Sail Date: / Traveled As: Couple

We were cancelled from Cuba and rebooked this cruise to Bahamas on the same ship. We were upset to hear how people got really cheap last minute deals and the ship was not full yet our offer to upgrade our stateroom was not considered. We were told to call 3 days after we got home to receive additional Cuba Credits by the Cruise next director on board. When we called no one knew anything about that.

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Disappointing experience, cause I could not cancel in advance by mayratoledo40

Sail Date: / Traveled As: Singles/Friends

It was really disappointed and maybe illegal not to be able to cancel the cruise 2 days before, because noone answered the phone after being 40 minutes waiting and 200 euros of cellular because I was calling from Spain. The chat did not work and not email was found to send the proper cancelation. I do not know if I still can do anything to recover my money , but at least to use my awful experience to set an email address or improve the ways you have to cancel the cruises.

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They kept us safe by DukeDad

Sail Date: / Traveled As: Singles/Friends

The itinerary was changed to avoid Hurricane Dorian. We had a very smooth sailing and great weather. The crew did the best with a difficult situation not of their making.

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5-Day NCL Key West/Cizumel by Momowl2020

Sail Date: / Traveled As: Singles/Friends

The only thing that was a huge disappointment to me & to all passengers I spoke to, was the last-minute itinerary change as we were given a flyer upon arriving at port which confirmed email details about “2 days stay in Cozumel”. Instead, we got Key West, 1 day at Cozumel & 2 sea days! Terribly disappointed with that last minute change, basically not honoring the initial change of plans due to Hurricane Dorians impending landfall ~ as we had originally booked a 4-port cruise, and that alternative seemed fair & equitable to us passengers. Bad call NCL. Bad call!

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Not the best cruise by ASJ74

Sail Date: / Traveled As: Couple

This cruise could have been better. I wish I would have had an option to cancel it when I found out about the itinerary change due to Hurrican Dorian. Everything seemed thrown together due to change and there were not a lot of activities planned when it was change from 4 stops to only 2. If I could give this cruise experience 0 star I would.

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Very disappointed! We did not have a good time! by mthomas1080

Sail Date: / Traveled As: Family (older children)

I was very disappointed in my current cruise with NCL. I have cruised before and I have never had an experience like this.

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I will definitely be going back! by skarlettbecerra

Sail Date: / Traveled As: Singles/Friends

This was my first cruise and it was great. I will definitely be back soon.

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Was this review helpful? 5
2 Comments

Great Cruise! A lot of Fun! by ColoradoTravels

Sail Date: / Traveled As: Family (older children)

Great Fun! Loved Our Trip! Would do it again in a heartbeat!

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Great Weekend Getaway by irmav

Sail Date: / Traveled As: Couple

Everything was good, not a cruiseship I would travel with kids but exactly the type of weekend getaway my friends and I were looking for. This is the 2nd year in a row we go on this boat for our anniversaries.

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1 Comment

Very Good First Cruise by ColoStego

Sail Date: / Traveled As: Couple

Although we did not get to go to Cuba, we still enjoyed the cruise overall. A nice, smaller boat that provided good service and food.

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1 Comment

Just Ok Cruise by JustOKCruiser

Sail Date: / Traveled As: Couple

All in all, this is just an ok cruise. This was our first cruise, and we had high expectations based on everything we'd been told about cruises. This didn't meet those expectations for certain. We had a good time, but I am hopeful the next cruise vacation will be much better. I would not go to these ports again and wouldn't cruise on this boat again. For the price, it was fine, but it certainly wasn't what we expected. (And, we never got a towel animal! I thought that was standard. We were very disappointed in that.)

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5 Comments

Wonderful Caribbean cruise by newcruiser726

Sail Date: / Traveled As: Couple

We had a great time! We are already planning our next trip to come back!

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Uplifting Respite by vheight

Sail Date: / Traveled As: Couple

We took this trip because we needed a break after experiencing five losses within a very short timeframe. It was just what the doctor ordered: pleasant, affordable and relaxing. We love cruising with NCL. Royal Caribbean is nice and has larger ships but cannot match the great service and cleanliness Norwegian offers. If you are interested in great port destinations, consistently pleasant shore excursions and clean accommodations, NCL fits the bill.

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2 Comments

Horrible by joeysantiagojs

Sail Date: / Traveled As: Couple

Dont like it I was expecting more to many promotion for nothing

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3 Comments

The trip was good. I only say that because my heart was set on going to Cuba and we didn't and I have been to the Bahamas a few times. by irisbell67

Sail Date: / Traveled As: Family (older children)

The cruise was fine. Again, I was set on going to Cuba, so when the itinerary changed to go to Bahamas was not thrill but I knew it was not NCL fault and I like cruising, so the cruise was fine for that reason.

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1 Comment

It was just O.K by khiarajones2

Sail Date: / Traveled As: Couple

Nothing more than ok which is not good as I was celebrating my birthday

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3 Comments

The cruise was just ok by laylab

Sail Date: / Traveled As: Family (older children)

We went on this cruise for Cuba, and we loved Cuba, but overall was very disappointed with the cruise.

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Pretty decent cruise by mklefty81isback

Sail Date: / Traveled As: Singles/Friends

Overall is was great. Could’ve used more signs and map because the layout is a little confusing. Basic medical needs should be including without extra fee. I needs antibacterial ointment and a band aide and they to wanted to charge me for it. Bandaids and one-time use packets of ointment are not supposed to be for resale. That is wrong.

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1 Comment

Great had an outstanding cruise by mlwone

Sail Date: / Traveled As: Singles/Friends

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