Disappointing experience, cause I could not cancel in advance

Norwegian Sky Cruise Review to Caribbean - Bahamas

mayratoledo40

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 5

Overall rating:

2.5 out of 5

Verified Review

Norwegian Sky

5 Night Bahamas & Great Stirrup Cay (Miami Roundtrip)

Sail date: August 31, 2019

Ship: Norwegian Sky

Cabin number: GTY

Traveled as: Singles/Friends

Reviewed: 5 years ago

Review summary

It was really disappointed and maybe illegal not to be able to cancel the cruise 2 days before, because noone answered the phone after being 40 minutes waiting and 200 euros of cellular because I was calling from Spain. The chat did not work and not email was found to send the proper cancelation. I do not know if I still can do anything to recover my money , but at least to use my awful experience to set an email address or improve the ways you have to cancel the cruises.

Embarkation

1 out of 5

I could not make it, and noone helpes me to cancel the cruise

Ship experiences

Food and Dining

5 out of 5

I could not try it, because noone helped me to cancel the trip

Onboard Activities

1 out of 5

The phone was always busy to be able to cancel the trip

Entertainment

1 out of 5

No live chat to cancel the cruise

Service and Staff

5 out of 5

No email to be able to cancel the cruise

Ship Quality

1 out of 5

I could not able to cancel the cruise

Cabin / Stateroom

1 out of 5

Ports of call

Miami, Florida

1 out of 5

I could not make it and noone helped me

Key West, Florida

5 out of 5

Freeport, Grand Bahama Island

1 out of 5

Dorian was there and none helped me or answered me to cancel the cruise 2 days before

Disembarkation

1 out of 5

2 Comments

Cruisers4Lyfe 5 months ago

Thanks for sharing

Thumbs Up 0

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Dvsdog76 5 years ago

I’m sorry this did not work for you. We always purchase travel ins for theses issues

Thumbs Up 3

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