NCL needs to step up their game!

Item: Norwegian Prima
Rating: 3.4
Author: Cardsfansince68

Norwegian Prima Cruise Review

Cardsfansince68

Contributor Level: Purser

170 Days Till Next Cruise

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 0

Overall rating:

3.4 out of 5

15 Night Transatlantic: France & Iceland (New York To Southampton)

Sail date: April 27, 2024

Ship: Norwegian Prima

Cabin type: Balcony

Cabin number: 10204

Traveled as: Singles/Friends

Reviewed: 16 days ago

Review summary

It had a lot of peaks and valleys but truly more valleys. The wifi I paid for was awful and unreliable. I dined ever evening in Hudsons or the Commodore and the menu was boring, lacked variety, and overall quality was poor.

Embarkation

2 out of 5

Quite disorganized due to ship coming in late.

Ship experiences

Food and Dining

4 out of 5

The dining got boring as the menu didn't change enough. Variety was not great. No true 24 hour dining.

The Commodore Room

2 out of 5

Poor service

Onboard Activities

2 out of 5

Daytime activities were weak at best. A couple evening shows were good. The small venue where the Fleetwood Mac show was too small and not enough seating.

Entertainment

5 out of 5

Heidi Karlsson was tremendous

Service and Staff

1 out of 5

Obviously they knew they had guaranteed tips and they acted like the overcharged tips weren't appreciated. Overall very poor service by wait staff and many bartenders

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Attendant (Mel) saved the cruise for me by his attentiveness and genuine treatment.