Norwegian Pearl Cruise Review to Caribbean - Eastern

Contributor Level: Second Mate

7+ cruises


Helpful Votes

3 out of 5

Norwegian Sliding

Sail Date: March 06, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Balcony

Our entire experience with Norwegian and this particular cruise started out very poorly. We originally booked this cruise for February 6 2015. About a week later we received an email telling us our trip had been cancelled and the ship had been reserved for two months by a private party. They told us we had a couple of options: we could sail at a later date and they would guarantee the price and they would give us an $50 on board credit (which was included with the original booking) or we could change to a different Norwegian cruise and they would price it to the price at the time we originally booked. Nothing was ever said about a complete refund and we could then switch to a competitor. I would also note that we were to receive a discount book to be used on board. We NEVER received this item! We boarded the ship in Miami on March 6 for a ten night cruise. We had sailed on this ship (The Norwegian Pearl)  seven years ago  and had a great experience at that time. I would note that the service has gone down as we could rarely see our cabin attendant and our friends traveling with us did not get their cabin made up on two occasions. After they complained they received a bowl of chocolate strawberries. In addition, their room was always the last one done. I noticed that there was dirt in the corners of our cabin and the carpet was faded. There was dirt, paper and other debris in the scuppers (drain channel) on our balcony as well as quite a bit of rust that needed addressing. There is now a plethora of specialty restaurants on the ship that charge additional fees. Such was not the case 7 years ago. I believe the result of this is a decline in the food quality in the main dining room. Formerly, staff would circulate continually offering additional rolls and bread as well as coffee. Not so any longer! If you ask and are willing to wait you may get what you asked for.

We are Latitudes members, Silver level just shy of Gold level and at this point we are doubtful of ever achieving this level. We recommend this cruise on the basis of the itinerary but would note there are several cruises and cruise lines we recommend above Norwegian such as Celebrity and Holland American. The Cruise on Celebrity  or Royal Caribbean out of San Juan are both great. My favorite ship (until something better comes along) Is the Adventure of the Sea. But, then I have not been on that ship for 6 years and it may have slipped as well.


Cruise Photos

Ship Quality
Balcony was dirty with rust in several areas
Food and Dining
The buffet was as good or better than the main dining room
Cabin / Stateroom
Our cabin was a balcony cabin that was partially enclosed this was not noted before we selected it
Service and Staff
One of the dining/buffet servers, Santan was great and was given an extra bonus gratuity
Some of the entertainers were great some ...not so great. There was one we could barely understand due to his accent.
Onboard Activities
Destinations and Excursions
St. Thomas was great! Dominica is slowly improving as they have somehow reduced the beggars. St. Kitts also very nice.
Miami, Florida
Walk the beach! But some Spring breakers were already here good views, bad vibs!
Basseterre, St. Kitts
Walk around town
Fort-De-France, Martinique
Needs more clean up.
Roseau, Dominica
St. John's, Antigua
Needs a little clean up.
Charlotte Amalie, St. Thomas
Megans Bay is always a great place to go. Great swimming also great shopping in town.


Cabins could use a refresher. The specialty restaurants are not worth the extra cost! Breakfasts are the best!

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