Food and Customer Experience Was Disappointing

Item: Norwegian Joy
Rating: 3.9
Author: paigeriley10

Norwegian Joy Cruise Review to Bermuda

paigeriley10

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 6

Overall rating:

3.9 out of 5

Verified Review

5 Night Bermuda (New York Roundtrip)

Sail date: August 28, 2024

Ship: Norwegian Joy

Cabin type: Oceanview

Cabin number: 5106

Traveled as: Couple

Reviewed: 1 month ago

Review summary

Overall, the food kind of ruined our experience. We were so disappointed with it.

Embarkation

4 out of 5

Embarkation was good and pretty organized. I do wish there was a little more information provided about how to actually get to the dock/building for check in.

Ship experiences

Food and Dining

2 out of 5

The food was awful. The only meals we had that were any good were at the specialty restaurants, which were not included. We were overall extremely disappointed with the food on board. We also found it very difficult to get any water for our room.

Onboard Activities

3 out of 5

The onboard activities were okay. I was extremely disappointed with the pool. Our pool at home was literally larger than the one on board that was supposed to be for over 3,000 people.

Entertainment

4 out of 5

Entertainment was great. We liked all the live music.

Service and Staff

5 out of 5

Staff was great.

Ship Quality

4 out of 5

Ship seemed well maintained and clean.

Cabin / Stateroom

4 out of 5

We were pleasantly surprised at the size of our room. It was kept well maintained and clean. However, the bed was horrible.