Food and Customer Experience Was Disappointing

Item: Norwegian Joy
Rating: 3.9
Author: paigeriley10

Norwegian Joy Cruise Review to Bermuda

paigeriley10

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 9

Overall rating:

3.9 out of 5

Verified Review

5 Night Bermuda (New York Roundtrip)

Sail date: August 28, 2024

Ship: Norwegian Joy

Cabin type: Oceanview

Cabin number: 5106

Traveled as: Couple

Reviewed: 2 months ago

Review summary

Overall, the food kind of ruined our experience. We were so disappointed with it.

Embarkation

4 out of 5

Embarkation was good and pretty organized. I do wish there was a little more information provided about how to actually get to the dock/building for check in.

Ship experiences

Food and Dining

2 out of 5

The food was awful. The only meals we had that were any good were at the specialty restaurants, which were not included. We were overall extremely disappointed with the food on board. We also found it very difficult to get any water for our room.

Onboard Activities

3 out of 5

The onboard activities were okay. I was extremely disappointed with the pool. Our pool at home was literally larger than the one on board that was supposed to be for over 3,000 people.

Entertainment

4 out of 5

Entertainment was great. We liked all the live music.

Service and Staff

5 out of 5

Staff was great.

Ship Quality

4 out of 5

Ship seemed well maintained and clean.

Cabin / Stateroom

4 out of 5

We were pleasantly surprised at the size of our room. It was kept well maintained and clean. However, the bed was horrible.

Ship tip

Bring lots of water bottles and other drinks for your room, because they are hard to find on board.

Thumbs up

Ports of call

Royal Naval Dockyard, West End, Bermuda

5 out of 5

We loved Bermuda.

Thumbs Up 0

Disembarkation

4 out of 5

It was smooth and pretty fast.

8 Comments

EazzyCruising 2 months ago

One thing I agree with wholeheartedly is that the beds are so hard and not really comfortable, lol

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24MyLuckyDragon 2 months ago

Thank you for detailed review. At the buffet, there are dedicated sections for: coffee, tea, water, ice & free juice assortment. Not sure how you could miss this. Wishing you a better cruise experience on Your next 😎⚓️🤩❣️‼️

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RC2cruises 2 months ago

All of the bars and restaurants will give you glasses of water. Also there’s always water available at the buffet. Bring a water bottle and you can fill it there.

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cruising2004 2 months ago

Sorry you were disappointed with your cruise.

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Gwbigdog 2 months ago

Thanks for sharing your cruise

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bubbles60 2 months ago

All ship pools are small and not designed for everyone on board. Sorry you were disappointed with the food. We have always been pleased with NCL food and dining options.

Thumbs Up 1

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NCLARRY 2 months ago

Question! Were you looking for free water and soft drinks or did you purchase a package?

Thumbs Up 1

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HeavySeas 2 months ago

Thanks for sharing your cruise experience

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Other reviews of this sailing

ncl not our favorite anymore

Left a lot to be desired