NCL Joy

Item: Norwegian Joy
Rating: 2.4
Author: Nurresp

Norwegian Joy Cruise Review

Nurresp

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Overall rating:

2.4 out of 5

7 Night Bermuda (New York Roundtrip)

Sail date: June 04, 2023

Ship: Norwegian Joy

Traveled as: Large Group

Reviewed: 11 months ago

Review summary

This was our fist NCL cruise and our last. The customer service was horrendous. Our room steward never cleaned our room . The sheets, linen, towels had stains on them so you questioned if they were even clean. There was a sewer smell in our bathroom. The walls are so thin we heard our neighbor screaming at her poor kid Thomas for seven days straight. Never met them but felt for Thomas . Worst cruise ever and we cruise three times a year.

Embarkation

3 out of 5

Ship experiences

Food and Dining

1 out of 5

Food in Buffett was over cooked or burned. Main dining rooms would take over two hours to get you out. We waited one night 20 min just for someone to acknowledge we were even seated

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

The room steward was very rude. Our room was only cleaned 4 times out of 7 days. We had a comforter with black stains all over it. Towels with brown marks and always had to hunt down fresh towels from a cart.

Ship Quality

3 out of 5

Cabin / Stateroom

2 out of 5

Cabin would have been fine if we could find clean towels and linens