Horrid trip from beginning to end

Item: Norwegian Joy
Rating: 3.7
Author: robearwi

Norwegian Joy Cruise Review to Canada, New England, New York

robearwi

Contributor Level: Purser

Cruises: 2-3 cruises

Reviews: 2

Helpful Votes: 34

Overall rating:

3.7 out of 5

10 Night Canada & New England (New York Roundtrip)

Sail date: October 12, 2022

Ship: Norwegian Joy

Cabin type: Suite

Cabin number: 14136

Traveled as: Couple

Reviewed: 2 years ago

Review summary

My main problem was with the upgrade program, which norwegian messed up majorly. Instead charging my credit 2,400 for the upgrade, they tried to charge my credit card for 28,000.00 which cause my credit card company to reject the payment and ncl cancelled my whole reservation including my whole cruise extras. the happened 3 days before I left for the ship in NYC.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

4 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

very nice

Ship tip

Don't expect you concierge to help in any way.

Thumbs up

Ports of call

New York, New York

5 out of 5

Portland, Maine

5 out of 5

Saint John, New Brunswick

3 out of 5

Halifax, Nova Scotia

3 out of 5

Sydney, Nova Scotia

3 out of 5

Charlottetown, Prince Edward Island

1 out of 5

Disembarkation

5 out of 5

8 Comments

Cruisers4Lyfe 4 months ago

Thanks for sharing

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cruiseman2 2 years ago

The upgrades are not free. You usually bid on them and it's usually two times the price so for each of you that are staying in the cabin you will be charged two times. So for instance if you initially booked an ocean view and now our booking a balcony as your upgrade if you win you will be charged the extra price. And there is no guarantee on where your new cabin will be. You may be underneath the pool deck, underneath a restaurant, underneath somewhere in wheezy.

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byhisgrace 2 years ago

Thanks for your review

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javawoody 2 years ago

Thanks for the review

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Popdog 2 years ago

Thanks for the review. It looks like you had a decent time once the screw up was resolved.

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Gwbigdog 2 years ago

Oops sorry 😞 thanks

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AuntPinkie 2 years ago

Oops!

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CruzeFan 2 years ago

Glad you had almost a four-star experience. That’s about the best you can expect with cruising now.

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Other reviews of this sailing

NCL is always a good idea

First Cruise to Canada

An excellent cruise for this time of year with all of the stunning fall colors!