Worst cruise ever to the most beautiful place ever! NCL needs to step up their service or they are going to lose loyal customers. It's not worth selling out to a low-life crowd at the expense of losing your higher-end, loyal crowd. No one wants to hear a neighbor in the club suite cabin class burping and farting on their balcony! Nor do we want to have to monitor the crowd for smoking and such. Loyal, high-end customers know cruise etiquette....and this cruise crowd was seriously lacking it. Too bad, too, because Bermuda was absolutely beautiful and certainly a place I would like to visit again and would have done via another cruise, but it won't be on NCL.
Embarkation
1 out of 5
If I could give it negative stars I would. 3 1/2 hours to check in, WITH purchased PRIORITY access!
Ship experiences
Food and Dining
2 out of 5
Main dining room and buffet ok. Specialty...one really good, one really bad. Ordered 2 drinks in dining room and didn't get what I ordered both times. Specialty steak at Cagney's was horrible....dry and tasteless. "House-made" steak sauce was nothing but ketchup. Horrible. Soup was cold. Overall NOT impressed with specialty dining, although Le Bistro was pretty good. I would have been really upset if I'd have paid the upcharge for specialty dining. Main dining was ok, as were buffets but nothing outstanding.
Onboard Activities
1 out of 5
It was too cold for the pool, but hot tubs were overcrowded, mostly with children. It was difficult to find a chair on the deck without getting there at the crack of dawn. Casino sucked. Very poor payout. I don't expect to win big, just enough to play for a while and enjoy it. Not the case here. Didn't have time or patience to participate in anything else. Everything was overcrowded, with long lines to participate. No relaxing and enjoyable at all. When it rained, there should have a been a movie or something in the theater, not only activities that required additional purchases (bingo, etc.).
Entertainment
3 out of 5
The one show we did get to see, Footloose, was excellent. However, we were unable to get reservations for the other shows as they were booked up by the time we got through our check out debacle and were able to get onto the app to make a reservation.
Service and Staff
1 out of 5
Our room steward was the best part of the cruise. Very nice, did a great job cleaning and straightening up our cabin and bathroom. Rest of the staff...mediocre. Didn't get the drinks we ordered at the show AT ALL....like, they never came. Ordered drinks in the specialty restaurant and got the wrong things (ie. ordered Bacardi & Coke, got Jack & Coke, or just Coke). When I went to get a refund for the "priority access" I had purchased but not received, was not pleased at all with the response. They immediately took away the "perks" that had come with the priority access (ie. printed new ID cards with the "Priority" removed) but then tried to tell me they couldn't give a refund and I would have to follow up with corporate when I got home. I did not accept that since they already took away my perks and argued until they finally agreed to a refund. Accidentally broke something on a slot machine and I had to pay $1850 to repair it.
Ship Quality
4 out of 5
Common areas were mostly clean and well-maintained. A few times I saw dirty dishes just laying on a stair case or in the hallway, but it seemed to be mostly well-kept.
Cabin / Stateroom
3 out of 5
Size was ok, bed was comfortable, love the bathroom in this category. Very clean also. Had some issues with the "neighbors"....one was out farting and burping on the balcony (Walmart crowd), while the other side had a child who's parents thought it was funny to let the kid screech on the balcony (to hear his echo) multiple time until I asked them to stop. Also, there was someone smoking on a nearby balcony below us, which we did report and were were told 3 days later that no evidence was found. We SAW the person smoking with our own eyes! So overall, the cabin itself was nice but with crappy neighbors it kind of ruined the overall experience.
Ship tip
If they drop the prices significantly at the last minute, either cancel your trip or prepare for the worst. It seems they attracted a nasty crowd with low prices at the last minute, so even if you upgraded to a higher cabin class, so did the trashy neighbors.
LOVED Bermuda! Could have spent more time here for sure! Very low key and nice, friendly people. Very clean. No one trying to sell you stuff and constantly in your face as tourism is not their main industry. Very expensive, but worth the price.
I’m sorry that you experienced you worst cruise ever, but thank you for sharing your review and the positive feedback on Bermuda. We may look at choosing a different cruise line going there. 😎🚢🏝🐠🌺🍔🍕🍦🍰
I think your review went over the line with how you described other cruisers. I get your were upset with embarkation and I completely get now frustrating smoking (and dangerous) can be but it doesn’t entitle you to be rude. Maybe rent a private yacht next time?
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