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Norwegian Joy Cruise Review to Mexico

Cruises: 4-6 cruises
Reviews: 3
Helpful Votes: 68

Overall rating:

3.3 out of 5
Norwegian Joy

5 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: January 12, 2020

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 10342

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

The cruise director was ill-prepared for the cool weather, and, having been on several other cruises, the potential was incredible. The execution was subpar. In short, my recommendation would be to find ANY cruise out of a different sort, and you might consider another brand. I will likely not sail on Norwegian again


3 out of 5
The embarkation was very cobbled together and staff seemed unaware

Ship experiences

Food and Dining

4 out of 5
Taste/Savor was okay. The Manhattan room was the best! Cagney's was unimpressive. Q...go for the drinks, not the food

Onboard Activities

2 out of 5
The arcade was unique and fun, the go-karts needed better supervision/enforcement. It was too cool for the pools, but spent a lot of time in the aft hot in-kind of silly that you have to keep turning it on

Service and Staff

4 out of 5
Our room steward was ok. I think he was new and overwhelmed-nothing extra (towel animals, had to remind a few times for certain things...), the head of the on-board entertainment and activities was great when confronted with an issue, and Napthalie in the Manhattan Room was phenomenal!

Ship Quality

3 out of 5
Design was...well, you could tell it was a retrofit ship from a different market. It was nice to have a part-time adults only area, but the full time area was $189 for a 5-day cruise. That was a bit ludicrous. The comedy club was too small, and, as a whole, the ship just seemed poorly laid out

Cabin / Stateroom

4 out of 5
This was the shining part of the cruise. The cabin was well appointed and it was very nice having a shower enclosure versus the curtain. It felt a bit roomier for this 5'10" 220# man. Having the balcony was nice, and the view was as good as we could have gotten! The beds were comfy, too! My only gripe...if you want 2 twin beds, the closet is a bit useless

Ship tip

Have you shopped around different cruise lines?

Ports of call

San Pedro (Los Angeles), California

1 out of 5
No excursions, but the organization of this port is HORRIBLE. We got priority access and, asking people, it was still near impossible to find our designated line. I have sailed out of Mobile, Tampa, San Juan, Port Canaveral...this was far-and-away the worst

Cabo San Lucas, Mexico

5 out of 5
Went whale-watching and saw a few humpbacks playing, breaching and all, which was amazing! Returning to the port, we had ample time to look around before we got back on the boat. This port, alone, was worth the trip!

Ensenada, Mexico

3 out of 5
We elected to cancel our excursion for this port, and look around in port. This was likely a good move. When we went ashore, it was about 2/3 mile walk to the commercial area and was very enlightening. Between the "aroma" of the fish market to the questionable areas we walked through, it was comforting to see armed jeandarmes in force in the commercial area. It was a firm reminder that we were a very short distance from Tijuana


1 out of 5
The whole thing reeked of "we got your money, now get off our ship". The security team could not keep up with a 4k capacity ship unloading, and then finding the transfer...🤣😂🤣 Not a soul knew where it was! Of course, it was on the opposite end of the pier! It wasnt until I asked a different bus driver that I found out where I was supposed to be. All-and-all, STAY AWAY FROM LONG BEACH PORT

Traveler Photos

View from our balcony at night F1 driving sim
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