Good ship, subpar service

Item: Norwegian Joy
Rating: 3.4
Author: hmsmommy

Norwegian Joy Cruise Review

hmsmommy

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 3

Overall rating:

3.4 out of 5

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 08, 2019

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 8156

Traveled as: Family (young children)

Reviewed: 4 years ago

Review summary

I wouldn’t sail with this crew again, ship was great!

Embarkation

1 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Cabin itself was nice. Great location, close to everything. Bathroom was bigger than i expected. Room was nice and clean, new! This has to be the loudest cabin on the boat. It is right above the sub speaker in the theater. Shows are every night from 7-11:30. Do not get this cabin if you go to bed early!

Ship tip

Service was below that of other ships I had been on. Room steward couldn’t be found anywhere, you had to ask for water refills in the main dining room. Bring lotion as you are required to wash your hands every time you went into the buffet.

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