Good ship, subpar service

Item: Norwegian Joy
Rating: 3.4
Author: hmsmommy

Norwegian Joy Cruise Review

hmsmommy

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 3

Overall rating:

3.4 out of 5

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 08, 2019

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 8156

Traveled as: Family (young children)

Reviewed: 4 years ago

Review summary

I wouldn’t sail with this crew again, ship was great!

Embarkation

1 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Cabin itself was nice. Great location, close to everything. Bathroom was bigger than i expected. Room was nice and clean, new! This has to be the loudest cabin on the boat. It is right above the sub speaker in the theater. Shows are every night from 7-11:30. Do not get this cabin if you go to bed early!

Ship tip

Service was below that of other ships I had been on. Room steward couldn’t be found anywhere, you had to ask for water refills in the main dining room. Bring lotion as you are required to wash your hands every time you went into the buffet.

Thumbs up

Ports of call

Puerto Vallarta, Mexico

5 out of 5

Mazatlan, Mexico

3 out of 5

Cabo San Lucas, Mexico

5 out of 5

San Pedro (Los Angeles), California

3 out of 5

Disembarkation

4 out of 5

4 Comments

Gwbigdog 1 year ago

Thanks for sharing your cruise

Thumbs Up 0

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bobduck1993 4 years ago

Washing ones hands before meals was always at must in our home as kids,by us for our kids so I think it's a wonderful habit to form and be used where ever you are,so kudos to the ships that enforce it,it's for our good fellow cruisers!

Thumbs Up 3

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queenb12702 4 years ago

Don't think it was a complaint just your hands will be dried out.

Thumbs Up 1

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15mustang 4 years ago

Most ships require you to wash your hands every time you go into buffet or mdr. It's a great idea, no one wants to get sick. Not sure why this is a complaint.

Thumbs Up 3

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Other reviews of this sailing

Great trip but too large of ship

Norwegian Joy Cruise Review to

Ode to Joy: this ship has something for everyone, with great and friendly staff, outstanding food and entertainment, and some wonderfully peaceful spaces.