Norwegian Jewel Cruise Reviews - Reviews

We in line for 3 hours to check-in, there must be a better way to check-in. When we got on board, the A/C was not working. No TV were available to see if there are any issue on the ship. The hot and cold water mix in the shower were not working, jump in and out of the water spray, The shower door would not close completely. Rarely see the steward vs in the past, we see that person several times a day. We were late to port of call and leave early due to engine issue. They try to cover it up by issue statement that was not correct. No compensation.

We chose this vacation for ports of call and timing, had a great time. Port of Vancouver dropped the ball on getting everyone on board in a timely fashion. After speaking with other guests that have used this port before their experiences have been repeated each time. Unless we get word that the service has improved I will not use the Port of Vancouver again. In 15 different embarkation this was by far the worst. There were Platinum members that also waited up to two hours.

We were suppose to leave at 5 but thanks to the workers on the dock and the UNION they are in we left at 10 pm. They even took breaks siting around. The check in was very long because they only had a small number of agents checking people in.

We took the land cruise by rail before cruising and had a overall fantastic trip of the Alaskan history, terrain and the people . We had perfect weather on this trip which is unusual but greatly appreciated. Scenic and beautiful

Alaska has been on our bucket list. We decided to cruise Alaska for our 50th Anniversary. What a beautiful part of our country. Excellent opportunity to see whales, moose, eagles and lots of Alaskan wildlife.

Getting on was easy, as was getting off. There was a lack of evening activites, after 10 pm. But earlier there was a number of things to do.

We could have been on a Caribbean cruise for all the Alaska/Native emphasis. Where were talks on the flora, fauna, geographic formation, history and culture? Not even a map to show where we were and what was coming up.

We really enjoyed this cruise. The itinerary kept us busy and gave us plenty to see and do. We also chose the land portion (Alyeska and Train) portion that gave us a stopover on day 1 at the Alyeska Resort (wonderful), where we had dinner at the top of the mountain in the restaurant, Seven Glaciers. We then stopped for a little over 2 days in Denali, with our stay located at the Denali Park Village (cabins, hotel rooms). I was okay with this location as it was conveniently located just a short ride to Denali Park. We then had a Deluxe Dome Train Ride to Talkeetna that offered many wonderful views of Denali Park (yes, for 3 days in a row, we saw the top of Denali). My biggest issue is that NCL advertised the train ride ending up in Anchorage (we booked in 11/2017), but the train ended up in Talkeetna where we then had an hour ride to Anchorage. We found out that NCL saved around $90 pp and the majority of our 40+ people on our bus were very unhappy about this. Ironically, NCL is still advertising the train ride all the way to Anchorage. Our "Alaska Guide" tour operators told us this has happened frequently and not just to our group.

The only complaint is the Garden Café was always crowded and by the time you found a seat, your food was cold. Very disappointing for this trip. This was our 2nd time on the Jewel. We have sailed on the Pearl twice and Pride of America and the Star. Really like Freestyle Dinning.

The itinerary was great. We arrived in all of the ports on time or early, which was really nice. Would definitely recommend getting a balcony. There's so much to see as you're sailing, it was nice to do that from my own cabin/balcony.

Our booking process was made very easy by kirchelle our agent. We had a fantastic time in Alaska and would defiantly recommend this trip. Thanks to for making this easy and a wonderful vacation.

Loved the size of the Jewel, but it did limit the restaurant and entertainment options found on larger, newer ships. But, cruise was more about the beauty of Alaska than about the ship itself. Great itinerary and loved the ports of call. Be sure to take advantage of all the locally-run excursions (not the NCL tours with the throngs of fellow passengers!). While we were a little disappointed by the food and entertainment, it will go down as one of our favorite vacations!

Alaska was amazing and we had a good time on our first cruise. I highly recommend cruising to Alaska but I would only recommend the Norwegian Jewel with reservations. The ship itself is okay - a bit tired and out dated but the staff were friendly and helpful and it was very clean. I thought the gym and spa were great but the push to buy their products was annoying. Food was a hit or miss and I wished there were more fresh/healthy options. The french restaurant was by far the best. The kids weren't impressed with the kids club (too babyish for our 7, 10 & 12 yr olds) but the card room and shows were fun and they loved the freedom they had to explore.

we would cruise on the Jewel again. The cruise tour was well orgainzed and we saw a lot of Alaaska, particularly Denali. I have already recommended the cruise tour to many friends.

Not worth the price I paid, everything was not organized, no formal nights, not many things to do, was boring.

Great ship. We had no time to explore Seward after bus ride from Anchorage. Entertainment was either great or poor. Hoped for more musical entertainment besides the bars. Good food. Great staff! Excellent cruise.

The scenery was awe inspiring with many of the places we missed 20 years ago. Hubbard Glacier was much larger than the last visit but Tracy Arm Fijord had a blue iceberg recently calved from the Sawyer Glacier. Weather was outstanding.

the $10 to message others on the ship never worked! We both paid for it and not once did a message go through to others in our party - except each other. Other than that, it was fantastic!

We are retired and we do not travel in the summer time. But only cruises to Alaska is summer time. Most passengers are young family with kids.

The trip was good with a number of nice historical sights to visit. It was a nice way to experience Alaska without the bother of traveling yourself from point to point. The ship was comfortable with good service and night-time entertainment. Activities on sea days were a little sparse. The number of children made life on the ship more frantic.