The worest cruise I have experence. Ship had mechanical issue. Late to port and leave early. No compensation from NCL.

Norwegian Jewel Cruise Review to Other (Asia/Africa/Middle East)

Cruises: 7+ cruises
Review: 1
Helpful Votes: 18

Overall rating:

2.5 out of 5
Verified Review
Norwegian Jewel

7 Night Southeast Asia (Singapore Roundtrip)

Sail date: November 05, 2018

Ship: Norwegian Jewel

Cabin type: Balcony

Cabin number: 9536

Traveled as: Couple

Reviewed: 1 year ago

Review summary

We in line for 3 hours to check-in, there must be a better way to check-in. When we got on board, the A/C was not working. No TV were available to see if there are any issue on the ship. The hot and cold water mix in the shower were not working, jump in and out of the water spray, The shower door would not close completely. Rarely see the steward vs in the past, we see that person several times a day. We were late to port of call and leave early due to engine issue. They try to cover it up by issue statement that was not correct. No compensation.

Embarkation

1 out of 5
In line for 3 hours for check in.

Ship experiences

Food and Dining

1 out of 5
Specialty dinning room was not up to standard. Regular dinning was better.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
First morning room service did not occur until afternoon. Need to remind steward of missing or used items that needed to re-stock.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Avoid this ship. The A/C was not working, the hot and cold water in the shower not working, shower would not close, TV not working.

Ports of call

Phuket, Thailand

5 out of 5

Langkawi (Pulau Langkawi), Malaysia

5 out of 5

Penang (Pulau Pinang), Malaysia

2 out of 5

Port Klang (Kuala Lumpur), Malaysia

1 out of 5

Disembarkation

2 out of 5
Needs to be better organize.
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