Great Aus/NZ cruise
Norwegian Jewel Cruise Review to South Pacific - Australia
14 Night Australia & New Zealand (Sydney Roundtrip)
Sail date: February 14, 2020
Ship: Norwegian Jewel
Cabin type: Oceanview
Traveled as: Couple
Reviewed: 4 years ago
Review summary
Ship decor: good Oceanview Stateroom (5094): modest size no chairs, good cupboards, constant machinery noise (24 hours), then maintenance noise during the day. The noise did not abate for the entirety of the cruise and is a major issue for the room. The bathroom has 3 sections (toilet, basin, shower) which is a nice idea but in reality is really small and only just works; I can see why it would be unsuitable for a team of travelling Sumo wrestlers... The toilet paper seems to be single ply (but wrapper says dual), leaning toward fine sandpaper. Restaurants and Bars: Importantly, "washy, washy" was enforced. There was a heavy concentration on making sure sanitisation was carried out. Compliments to ship for this. Tsars - good wine waiter (Heidi), else rather not. Food choice so-so. Found chicken really dry and pad thai spicy, but bland and little warning of heat. Azure - less formal than Tsars, same menu. Food same quality as Tsars. Both not up to hype. Food improved over time. Best meal was lamb shank with rosemary potato and mint jelly, whilst paella was also a stand out; unfortunately prepared on the same night. O'Sheehans Irish Pub: Maitre D initially not friendly and tended to ignore customer requests; I felt we were somehow naughty, as we were often put at a little round table in line with the pathway even though other better placed and protected seating was available. Patricia (wait staff) is really excellent. Pub grub with good choices. Great burgers and wings. Hot dogs not bad. Place of choice for breakfast as reasonable choice and no buffet queues. Garden Court Buffet: big choice, but much of food is reasonable quality at best. Ice cream here (bowls, cones). Typical issues with seating on large buffet. Great Outdoors: make your own burgers and dogs. Prefer O'Sheehans. Dufry Shops: good location, but tired. Bliss: nice layout in area, but too open. Magnum: good "sunken lounge" environment. Wait staff great. Includes Martini and Cocktail bar. Great way to end the night. Spinnaker Lounge: great spot to watch the seas go by whilst under cover and relaxing in lounges. Entertainment hotspot. Good spot. Stardust Theatre: tiered seating and tired decor. Seats worn, no room for drinks or anything. Not good on big audience occasions. Also spot for releasing shore excursions. Urk. Atrium Cafe: Coffee and Chocolate- Starbucks. Has steps up to O'Sheehans, if not blocked off for entertainers. The Asian complimentary eatery Chin Chin is popular, although its menu is small. Unless there early, expect to wait. Food is reasonable. Pool deck is an open area with a reasonable sized pool there are 4 hot tubs. On this deck are 2 eateries and bars, Topsiders on the pool deck and The Pit Stop pool observation deck (mostly for smokers). There are several eateries at which payment is required including French, Italian, Teppanyake, Brazilian, Sushi and a Steakhouse. Not tried. The Jewel Casino allows smoking. There is a cigar room, The Humidor, which was pretty well closed off from the non smoking environment. There were some rough seas, like a washing machine with 4.5 metre waves. The ship handled this well, although I think many pax were seasick. Activities: Dance lessons include 70's dancing including 90's music, although Earth Wind and Fire and Bee Gees made an appearance. Party line dancing kicked off with belly dancing music. No instruction, other than "follow me"... great when your back gets turned. Kudos to those that picked it up. Platinum Band getting funky used as the base for both line dance and 70's lessons. Go figure. Popular was the faux poker tournament. Had no need to know how to play. Excursions: Excursion staff did best to ensure orderly departure for shore trips. Burnie coastline tour had good sights, but major problems with commentary as microphone was malfunctioning. Very disappointing. Melbourne Puffing Billy trip had similar issues with equipment. Also, commentary was quite biased with a definite right leaning viewpoint. Platform crowd management abysmal, but deference given to volunteer resourcing who tried in large crowd. Guides called tours by official tour group name, rather than by relation to cruise ship name confusing many. Melbourne sights good, but as with Burnie and again with Wellington, much of the stop time was around war memorials. Surely there are other attractions with cafes and rest rooms? On this day, there was a service at the site, limiting access to detailed displays. May be a good place but service combined with poor weather detracted. Personal tour in Dunedin went like clockwork. Could not have organised better. Akaroa was from my perspective without need of formal tour. Walking at own pace on a glorious day was the best. Wellington tour with Gregory was quite good. Local person with local commentary provided best organised ships excursion. As mentioned above, much time devoted to war memorial, but the park and memorial sites are very, very good. One to put on your list for next time. Rose garden was great area too, whilst the cable car was disappointing with very crowded carriages preventing photography and splitting tour.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
To avoid seating issues at the buffet, go to O'Sheehan's for breakfast and lunch.
Ports of call
Port Chalmers (Dunedin), New Zealand