Very Disappointed!

Norwegian Jewel Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Review: 1
Helpful Votes: 48

Overall rating:

2 out of 5
Verified Review
Norwegian Jewel

7 Night Alaska Sawyer Glacier (Seattle Roundtrip)

Sail date: June 24, 2017

Ship: Norwegian Jewel

Cabin type: Inside

Cabin number: 9549

Traveled as: Couple

Reviewed: 7 years ago

Review summary

As long time members of NCL's Latitudes program we were very disappointed with this cruise.   When we first went down to our stateroom once on board, we encountered the crew working on a plumbing problem a few doors down from our stateroom.  As you can imagine, it is not a pleasant smell and we could not use the toilet in out stateroom so first impressions were not good.   

The food quality on this ship was poor at best.   The only couple of good meals we had were at the specialty Teppynaki restaurant and the Azul main dining room.  Sushi was similar to what you get at a grocery store so don't bother.   Drinks were so so as well as bar service.   

A couple of redeeming points on this cruise was our cabin steward and the ships show band.   Both excellent.   The overall entertainment quality was poor to just plain bad.   Thank goodness the ships show band performed in a couple of venues outside of the main stage events.   

Why the ship would allow people in and out of the karaoke rooms during a performance is beyond my comprehension!   Very disruptive to the people trying to enjoy the show.   (Fyzz Lounge). 

The views on the cruise were spectacular!

Needless to say, we won't be back on NCL.   

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Inside cabin, well designed.

Ports of call

Seattle, Washington

3 out of 5

Ketchikan, Alaska

3 out of 5

Juneau, Alaska

3 out of 5

Skagway, Alaska

3 out of 5

Victoria, British Columbia

3 out of 5
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5 Comments

Shipshape808    7 years ago

GmaJoJo, we also are on the Feb Australia. Never had the slightest problem with any NCL trips.

kmak    7 years ago

We loved the food on our recent NCL Jewel cruise! Excellent service in the eateries & bartenders! Danny at Maltings was great. Norman wonderful server at Tzar's. Alfonso at O Sheehan's breakfast & also at Moderno Brazilian for dinner! ( Vicrum was also wonderful to us. ) Siri was very sweet at O Sheehan's too Cagney's, the Great Outdoors omelets, did not disappoint.

jamaples    7 years ago

I ditto everything you said. Will never cruise NCL again. Horrible service

alant40    7 years ago

Went on the Jewel in 2011. Ate every night in a speciality restaurant. Not because of any type of reviews. Just didn't want to deal with dining room crowds and waiting for food. Bartenders and drinks were great. Didn't see any shows. Great cruise for us. But things do change.

GmaJoJo    7 years ago

That is horrible to hear. We too are loyal NCL cruisers with our bucket list cruise to Australia next February on the jewel. Man I hope we don't feel the same way you do after your last cruise.

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