Overall poor customer service
Norwegian Jewel Cruise Review to Mexico
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail date: April 16, 2017
Ship: Norwegian Jewel
Cabin type: Balcony
Cabin number: 9572
Traveled as: Singles/Friends
Reviewed: 7 years ago
Review summary
Overall the customer service was deplorable, the basic response to any complaint was who cares. The food was average at best and the specialty restaurants only serve a variation of the main dining. The mini-suite was very small compared to previous cruises that I have taken. Bottled water was another issue, I spent almost $80.00 for two for a week's worth of water, highway robbery. The general staff were friendly, the wait staff in the restaurants were not.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
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Ports of call
San Pedro (Los Angeles), California