If I didn't have to rate it I would be happier.

Norwegian Jewel Cruise Review to Mexico

Cruises: 7+ cruises
Review: 1
Helpful Votes: 30

Overall rating:

1 out of 5
Verified Review
Norwegian Jewel

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: March 26, 2017

Ship: Norwegian Jewel

Cabin type: Balcony

Cabin number: 9518

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Never got food together for my allergies for 4 days.  Did not eat but a salad for 2 days and did not eat for the other two other than MY bread and other things I brought on. If it was in the package , then they couldn't figure out how to change it.  

Bed kept coming apart. Took 4 days to finally get it together and to stay.I went between the bed twice. Hurting my neck and shoulder area, causing a migrane which I was in bed for two days due to the problem with the beds. Had to spend over 300.00 to get a massage to work out the problem the separation of the beds caused.

Other than 4 people on the cruise , NO ONE had accountablity for getting things done They lost the ice packs I brought on for medical and food needed off the ship. Room service blamed it on the room attendant who had told us HE was NOT allowed to take them. CALL ROOM SERVICE and they said THEY didn't take them. Finally they found them TWO HOURS AFTER we wanted to get off the ship. Then on SATURDAY WHILE AT SEA... I get a phone call at 7:15 "Mame do you need your ice packs?"  Really, where am I going I am at SEA!! 

Hubby went down to get a piece of MY bread toasted because I had not eaten in two days, due to the bed deparation causing a migrane and nausea. IT TOOK ALMOST 45 minutes to get MY BREAD. The maitre d IGNORED my hubby when he tried to find out where it was, and then brought it down WITHOUT TOASTING IT.  IT TOOK ANOTHER 15 minutes!!  By then it was not wanted and cold.

Cannot get water with drink packaages. Only this HORRIBLE cruise line does this. Better cruise lines like Royal, Celebrity GIVE YOU WATER as well so you don't have tons of drunken stupid people on board. You can only get alcohol and soda.  As a vegan who is allergic to GLUTEN ,DAIRY and so many other things I GOT NOTHING TO DRINK unless I PAID FOR IT.  WATER is 2 for 7.95 and they are SMALL!

$7.95 for room service?  Unbelieveable.

Never had lobster, shrimp or any other specialty type of food offered on the menu. Low class ship, worse food ever, and my husband willl eat anything and he said the buffet was low quality and the restaurants were low quality or MEDIOCRE at best.

I have been on 11 cruises this by far was the WORST EVER!!  EVEN COMPARED TO THE THREE DAY CARNIVAL CRUISE TO ENSENADA! I will make sure EVERYONE i know knows about the Norweigian Jewel and how they don't give a CRAP about any customer service. NEVER AGAIN!!!  NO OTHER SHIP goes into MAZATLAN!! IT IS A STEP DOWN from TIJUANA AND ENSENADA!!! .Horrible port ( goes with the horrible cruise) and  you spend THE MOST TIME IN MAZATLAN!!! 

 Get rid of the port and spend more time in Cabo.... 


There is so much MORE that was TERRIBLE/ HRRIBLE CUSTMER SERVICE,  that it would take me a month to write all about it. I did... to the Cruise line itself.  THEY DO NOT CARE! Never got a response!

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


5 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Horrible. Beds came apart and consistently had to call about them to be fixed AGAIN!! Cabin dusty. *literal dust all over the shelves, found things near the bed that was NOT our that was left previously which tells me it wasn't cleaned very well.

Ship tip

DO NOT EVER GO ON THIS CRUISE LINE OR THIS SHIP. SO MANY BETTER CHOICES that care abput CUSTOMER SERVICE and doing WHATEVER it TAKES to make your trip excellent. They are a joke. And their employees are treated like slave labor!

Ports of call

San Pedro (Los Angeles), California

2 out of 5

Puerto Vallarta, Mexico

3 out of 5

Mazatlan, Mexico

1 out of 5
HORRIBLE!!!!!!!! You dock in a COMMERCIAL dock with barges , nothing is close, waste of time and your safety is at risk!

Cabo San Lucas, Mexico

3 out of 5
Was this review helpful? 30


Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing