Some parts mediocre

Norwegian Jewel Cruise Review to Mexico

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 11

Overall Rating:

3 out of 5
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail Date: December 20, 2015
Ship: Norwegian Jewel
Cabin Type: Suite
Cabin Number: 11070
Traveled As: Family (older children)
Reviewed: 2 years ago

The itinerary was great, but the ship service was sometimes lacking.  

Cabin service:  Despite a silly "Hello Mr Dye, what can I do for you" every time he saw me, the cabin attendant took his sweet time fulfilling requests for turndown service when my wife and I were sick and wanted to go to bed .  Considering we were paying $40 a day for cabin service (3 people), we expected better.

Bussing tables: Tables were left messy long after people had departed.  I wanted to sit at a table astern on the rail to watch the sunset.  All the tables were messy.  I asked a steward if I could use one and he said to wait until he cleaned it up.  He never came back to clean it up even though I saw him behind the bar chatting with ship personnel.

Main auditorium shows in evening:  Only 30-40 minutes long, too short for good ones and too long for mediocre ones.  About a 50% ratio on quality. 

Food and Dining

3 out of 5

Onboard Activities

1 out of 5
No lectures on the ports; too much emphasis on ship selling activities and partner shopping.


3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Already covered in main comments.
3 out of 5
Could have better directions on parking and luggage handling. Porters hustled tips and didn't tell you how to do it yourself.
3 out of 5
Let people know they have to fight through tour sellers for 300 yards.
5 out of 5
5 out of 5
No information readily available on getting downtown on your own.
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