A Little Disappointments but Still Worth The Trip.

Norwegian Jewel Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

4 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: October 25, 2014
Ship: Norwegian Jewel
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 3 years ago

We enjoyed the cruise as always, but personal  service in general was was lacking. Our steward did not provide ice daily like we requested. When I brought it to his attention we needed a light bulb replaced he said he would change it later and it took two days. The dining room waiter offered to order a dinner for my husband and have it delivered to our room,. Two hours later called room service nothing had been ordered. 

Staff were not courteous in numerous situations. They would cut you off to go first. One hit me in the arm with a tray hard enough when she squeezed by to cause a bruise on my arm. After an hour wait in O'Sheehans we had to complain to get our food. 

In the bar we observed bartender and waitress arguing about who should supply a certain glass. 

In a bar we observed a bartender on the phone a total of 25 minutes making numerous phone calls and not waiting on guest. 

We trip was fun but the staff in general was not what we had experienced on past cruised.

Food and Dining

3 out of 5
Food preparation was not consistent and buffet did not have carved meat but twice all week.


5 out of 5

Service and Staff

1 out of 5
Overall we were not made to feel like they were pleased to help us.

Ship Quality

5 out of 5
pretty ship with a lot of amenities

Cabin / Stateroom

5 out of 5
Liked the room and its location

Ship Tip

Really enjoyed art auctions and seminars. Worth your time.

5 out of 5
Convenient to deport.

Cozumel, Mexico Did not visit port

Always have a fun and relaxing time there.
5 out of 5
Beautiful beaches
5 out of 5
Really enjoyed experiencing the culture without an abundance of tour attractions. People were very friendly and happy to share their community with us.
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