Norwegian Jewel Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

A Little Disappointments but Still Worth The Trip.

Sail Date: October 25, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Oceanview

We enjoyed the cruise as always, but personal  service in general was was lacking. Our steward did not provide ice daily like we requested. When I brought it to his attention we needed a light bulb replaced he said he would change it later and it took two days. The dining room waiter offered to order a dinner for my husband and have it delivered to our room,. Two hours later called room service nothing had been ordered. 

Staff were not courteous in numerous situations. They would cut you off to go first. One hit me in the arm with a tray hard enough when she squeezed by to cause a bruise on my arm. After an hour wait in O'Sheehans we had to complain to get our food. 

In the bar we observed bartender and waitress arguing about who should supply a certain glass. 

In a bar we observed a bartender on the phone a total of 25 minutes making numerous phone calls and not waiting on guest. 

We trip was fun but the staff in general was not what we had experienced on past cruised.

Ship Quality
pretty ship with a lot of amenities
Food and Dining
Food preparation was not consistent and buffet did not have carved meat but twice all week.
Service and Staff
Overall we were not made to feel like they were pleased to help us.
Destinations and Excursions
Loved going to new port of Trijullo, Honduras
Cabin / Stateroom
Liked the room and its location
Houston, Texas
Convenient to deport.
Cozumel, Mexico Always have a fun and relaxing time there.
Belize City, Belize
Beautiful beaches
Trujillo, Honduras
Really enjoyed experiencing the culture without an abundance of tour attractions. People were very friendly and happy to share their community with us.


Really enjoyed art auctions and seminars. Worth your time.

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